Read unbiased reviews and ratings from our travel insurance customers
We're keen to get feedback from our customers so we've partnered with Feefo, an independent review company.
Find out how, as a customer, you can leave feedback below.
Customer reviews
How you can leave feedback
- You purchase a travel insurance policy directly from our website.
- Once you've received your policy documents you'll get an invitation by email from Feefo within two weeks asking you to give feedback.
- Your feedback will be published on our website usually within a day or so.
We aren't involved in handling the feedback at any stage.
Feefo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.
Feefo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.
policy documents
Want to know more? Have a read through our policy documents...
You can get these and other documents from us in Braille, large print or audio by contacting us