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Read unbiased reviews and ratings from our travel insurance customers

We're keen to get feedback from our customers so we've partnered with reevoo, an independent review company. Find out how, as a customer, you can leave feedback below.

Or call our UK call centre on

0800 022 3919

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls may be recorded

How you can leave feedback

  1. You purchase a travel insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from reevoo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.

  • We aren't involved in handling the feedback at any stage.
  • Reevoo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

Travel Insurance reviews verified by reevooReevoo

Ease of purchase
Value for money
Overall rating
Scores 8.9 out of 10 based on 3648 reviews
8 out of 10


Exeter GB
Easy to work through online, especially pre-existing medical conditions.
Reviewer left no comment
Confirmed purchase: 21 April 2017
Published on: 25 April 2017
7 out of 10


Covers holiday activities
Reviewer left no comment
Confirmed purchase: 20 April 2017
Published on: 23 April 2017
10 out of 10


London GB
I had once a claim and I had no big problems.
I wish I'd had mire information about what were the steps to do during the claim as it was my first claim ever.
Confirmed purchase: 20 April 2017
Published on: 23 April 2017
3 out of 10


Looe GB
Ease of telephone contact
Annual increase in price and always having to telephone to get same price as online - LV do it with ALL their insurance.
Confirmed purchase: 20 April 2017
Published on: 23 April 2017
9 out of 10


Wakefield GB
Baggage excluded so you can make your own decision
Often this is part of home insuance and is not needed
Reviewer left no comment
Confirmed purchase: 19 April 2017
Published on: 23 April 2017

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