motorbike insurance existing customers

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents any time after 31 March 2020, you don't need a password to open them.

If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]

Didn't find what you were looking for? These documents might help...

Policy document (PDF, 334KB)
Insurance product information document (PDF, 455KB)
Motor legal expenses (PDF, 208KB)
LV= Breakdown policy document (PDF, 437KB)
How we use your personal information 

Call us if you need replacement copies of your policy documents

Call us on: 0800 085 5663

Mon to Fri 8am - 8pm

Sat and Bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Speak to our friendly people today 

 0800 085 5663

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded

Want to cancel your renewal?

If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.

You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal. 

Update your marketing preferences 

Change marketing preferences

Before you claim you might have some questions...

If you've been involved in a motorbike accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.

Read our guide to what you can and can’t claim for

• Have your registration number or policy number and any documents to hand
• If your motorbike is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
• Give us as much information as you can, including if any other vehicles, people or property were involved

To make a claim, please call:

 0800 202 8464

From abroad: +44 1689 898603

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.