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Car insurance claims considerations

Know what's covered by your car insurance?

Have a read about the things that are covered under your policy – and what's not 

"My son had an accident when driving my car – but he isn't named on my policy. Can I claim?"

Your car insurance will not cover damage to your vehicle if it's driven by an uninsured driver.

  • If you let other people use your car, check first that they're either named on your policy or have their own insurance which covers them to drive other vehicles. This cover is usually third party only cover so you will not be covered for damage caused to your vehicle.
  • If you don't, and they have an accident whilst driving your car, we may have to pay out for third party damage and personal injury. In these cases, we are entitled to claim against you (the policyholder) and/or the driver for the money.

"I need to drive to a business meeting that isn't at my usual place of work, am I covered?"

  • Check your certificate of motor insurance to see what cover you have on your policy. If the cover doesn't meet what you use your vehicle for, you can call our customer service team to discuss or amend your policy.

"I insure my daughter's car in my name because it was too expensive for her to be the policyholder. Is this ok?"

  • Sorry, no. Whilst it's natural to want to help out friends and family, this is 'fronting' and is actually a form of fraud.
  • You run the risk of your policy being made null and void, a claim not being paid, your premiums not being refunded and the insurance company seeking recovery for any third party claim costs and liabilities. Your details may also be passed to other agencies, which aim to prevent fraud and money laundering.

"I made some modifications to my car after I bought it, am I covered?"

A modification is any change to your car manufacturer's standard specification.

  • These include things like changing the alloy wheels, suspension, tinted windows, as well as exhaust or engine changes.
  • If you don't tell us what modifications you've made to your vehicle, you could risk any claims not being paid and your insurance policy being cancelled.

"I lost a set of car keys while I was out shopping, what should I do?"

  • We pay to replace your lost or stolen ignition keys or other 'start' devices, as well as for all the locks to be replaced on your vehicle – so long as they weren't left in, on, attached to, or left in the immediate proximity of your car while it was unattended.

"I've sold my car. What do I do and who do I tell?"

If you sold your vehicle, call to tell us as soon as possible.

  • We'll need to cancel your insurance or transfer the insurance to your new vehicle. You should also notify the DVLA online.
  • It's important to do this as soon as you can; if the new owner has an accident in the vehicle and you haven't yet cancelled your insurance - and you don't have any proof that you sold it - your policy could be affected.

"I got caught speeding and have points on my licence. But I can't find my paper licence with the details. What do I do?"

Did you know that the paper part of your licence was abolished on 8 June 2015?

  • If you haven't provided us with your driving licence number when taking the policy out, you can check online with the DVLA. First, visit gov.uk/view-driving-licence, log in using your driving licence number, National Insurance number and postcode.

Now sit back, relax and start your quote