If your car's being repaired
Call us on0330 678 5577
Mon to Fri 8am - 6pm, Sat 8am - 1pm
For Text Phone first dial 18001
Calls will be recorded
Email our claims team: [email protected]
Find out about
- Collection of your vehicle / arranging repairs
- Repair progress updates including authorisation or inspection status
- Replacement car options if your car is being repaired
- Checking if / when your excess is payable
If your car's been written off
Call us on0330 678 5577
Mon to Fri 8am - 6pm, Sat 8am - 1pm
For Text Phone first dial 18001
Calls will be recorded
Email our claims team: [email protected]
Find out about
- Collection via our salvage agents
- Keeping your car in the event it's written off
- Discussing the value of your car
- Outstanding finance on your vehicle
- Receiving payment
If your car's been stolen
Call us on0330 678 5577
Mon to Fri 8am - 6pm, Sat 8am - 1pm
For Text Phone first dial 18001
Calls will be recorded
Find out about
- Repairs to your car if it's been recovered
- Settlement options if your car isn't found or is beyond repair
For insurers, solicitors and non LV= customers
Call us on0330 678 5888
Mon to Fri 8:30am - 5:30pm
For Text Phone first dial 18001
Calls will be recorded
Email our claims team: [email protected]
Find out about
- If you've had an incident with an LV= policyholder and have already told us about the incident (if we're not already aware of it, please call 0330 678 5550)
- To discuss any injury or liability on behalf of your client
- To talk about any money you've already had to pay out
- For any legal enquiries
Send claims information
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