In 2020, we paid 98.58%* of all life insurance claims totalling £71.9m in payout.
1.31% of the claims we didn't pay were because of misrepresentation. This happens when important information is missed off the application form when the policy started. Information which could have meant you would not have been able to take out insurance with us, or been able to get insurance cover with us but with an exclusion.
Common reasons are customers not telling us how much they smoke or drink when completing their application form, and then they die as a result of lung or liver cancer.
*These figures include claims for Life Insurance, Terminal Illness, 50 Plus and Lifetime+ products. Both 50 Plus and Lifetime+ are no longer available.