We'll pay as you die (or your partner in a joint life plan) within the plan term.
In 2017, we paid 95% of all life insurance claims totalling £27.5m in payout.
5% of the claims we didn't pay were because of misrepresentation. This happens when important information is missed off the application form when the policy started. Information which could have meant you would not have been able to take out insurance with us, or been able to get insurance cover with us but with an exclusion.
Common reasons are customers not telling us how much they smoke or drink when completing their application form, and then they die as a result of lung or liver cancer.
More on Life Insurance claims