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The best way to get your query answered quickly is with our web messenger service. You can speak to one of our customer service representatives between 9am and 4.30pm:
Contact us
Select the area you need to get in touch about to see relevant online forms, phone numbers and email addresses
- Life Insurance Including Income protection, Critical Illness protection, over 50s and Mortgage payment protection​
- Bereavement
- Investments Including LV= Smoothed Bond and existing Flexible Guarantee Bond policies
- Pensions and Retirement
- Heritage policies Policies taken out before 2008
- Teachers Assurance
- Royal National Pension Fund for Nurses (RNPFN)
- Membership and member benefits
- Complaints and feedback Including how to make a complaint, our complaints data and PPI complaints and enquiries
- Our offices
- Are you a General Insurance customer?
Which product can we help with
- Income Protection
- Life Insurance
- Life Insurance with Critical Illness
- Mortgage Payment Protection
- Over 50s Life Insurance
- Quick Cover Life Insurance
- Sick Pay Insurance
Other ways we can help
- I'm a financial adviser
- I would like advice on life cover
- Contact us about your Life Heritage policy Heritage policies are policies taken out before 2008
Our investment products
- LV= Smoothed Bond
- Flexible Guarantee Bond
- LV= ISA
- LV= General Investment Account
- LV= ISA Portfolio
- LV= Pension Portfolio
- LV= Junior ISA Portfolio
Are you an adviser?
- I'm a financial adviser
What would you like to do?
- I'm an existing customer Manage your policy
- I'd like pension & retirement advice Find out more about pensions and retirement advice
Other ways we can help
- I'm a financial adviser
- I'd like retirement advice
- Contact us about your Pension Heritage policy Heritage policies are policies taken out before 1998
Contact details for policies taken out before 2008:
- Life heritage policy
- Pension heritage policy
- Annuity heritage policy
- Flexible Guarantee Bond policy
- ISA policy
- Exit Bonus support team
- Calling from overseas?
Life
- Contact us about your life policy
Pensions
- Contact us about your RNPFN pension
Annuity
- Contact us about your annuity
ISA
- Contact us about your ISA
Which area is your complaint related to?
- Life Cover (Income protection, Critical Illness, Life Insurance and 50 Plus)
- RNPFN Life Policies With Profits
- Savings and Investments (ISAs, Investment Funds, With Profits, Deposit Accounts)
- Pensions and Retirement Planning
- Bank (Credit cards, Loans and Deposits)
Complaints
We’re sorry to hear you’ve lost a loved one. We’d like to make your claims process as quick and easy as possible.
This is the information we’ll need from you when you contact us:
- Policy number
- Address of deceased
- Date of birth of deceased
- Date of death
- Your contact details
Other ways we can help
Complaints
Complaints
Online forms to manage your policy
Download forms
Teachers Assurance customers
Complaints
Complaints
- For general membership queries
Membership queries
Membership and member benefits
Queries about the Annual General Meeting or your voting rights
PPI and CPP
Our complaints process
Our feedback process
- Our head office
We have multiple offices across the UK
General enquiries
Make a claim
- Contact number to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
Payment break support
- Contact number for payment break support
Make a claim
- Contact number to make a claim
- Existing claims
Make a claim
- Contact numbers to make a claim
- Existing claims
LV= Smoothed Bond
- My LV=
- Contact us
- Forms and documents Withdrawal and surrender forms, fund switching forms and more
Flexible guarantee bond
- My LV=
- Contact us
- Forms and documents Withdrawal and surrender forms, fund switching forms and more
LV= ISA
- My LV=
- Contact us about your LV= ISA
LV= General Investment Account
- My LV=
- Contact us
- Forms and documents
LV= ISA Portfolio
- My LV=
- Contact us
- Forms and documents
LV= Pension Portfolio
- My LV=
- Contact us
- Forms and documents
LV= Junior ISA Portfolio
- My LV=
- Contact us
- Forms and documents
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Online forms to manage your policy
Other links
Lines open: 9am - 5pm Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
Lines open: 8am - 8pm Monday to Thursday and 8am - 7pm Fridays
Calls may be recorded and may be monitored for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 8.30am - 6pm Monday - Friday
We may record and/or monitor calls for training and audit purposes.
My LV=
Need to get in touch about an existing policy?
Online forms to manage your policy
Request a call back
For general queries, please contact:
Lines are open: 9am - 5pm Monday to Friday.
We may record and/or monitor calls for training and audit purposes.
Looking for advice
TextDirect first dial 18001.
Lines are open: 8.30am - 5.30pm Monday - Friday
We may record and/or monitor calls for training and audit purposes.
Lines open: 9am - 6pm Monday to Friday
For TextDirect: First dial 18001
We may record and/or monitor calls for training and audit purposes
Links List
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 8.30am to 6.30pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Lines are open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
For Life Policies call us on: 0800 678 1906
Lines open: Monday to Friday 9am - 5pm
We may record and/or monitor calls for training and audit purposes.
For Life Policy claims call us on: 0800 756 5869
Lines open: Monday to Friday 9am - 5pm
We may record and/or monitor calls for training and audit purposes.
Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can fill in our online form: Complaints formLines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Lines open: Monday to Friday 9am - 5pm.
We may record and/or monitor calls for training and audit purposes.
Alternatively you can write to us at:Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Lines open: 9am – 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Lines open: 8:30am - 6pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Lines open: 8:30am - 6pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Call our claims department on:
Calling from abroad? +44 1392 366 685.
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR
E-mail us at: [email protected]
For other queries about your existing policy:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
We may record and/or monitor calls for training and audit purposes.
Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR
Email us at: [email protected]
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 8:30am - 6:30pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Call our claims department on:
For claims on policy numbers in the format
123456-0001-5N or 1234567-0001-A
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad? +44 1392 366 685.
If your policy begins with a letter
A, B, C, F, L, RN, T, U, V or X
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad? +44 1392 366 685.
Calling from overseas?
Lines are open: 9am - 5pm Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
For other queries about an existing policy:
Lines are open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Call our claims department on:
For claims on policy numbers in the format
123456-0001-5N or 1234567-0001-A
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad? +44 1392 366 685.
If your policy begins with a letter
A, B, C, F, L, RN, T, U, V or X
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad? +44 1392 366 685.
For other queries about an existing policy:
For TextDirect first dial 18001. Lines are open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Call our claims department on:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad? +44 1392 366 685
Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR
E-mail us at: [email protected]
For other queries about an existing policy:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Call our claims department on:
TextDirect first dial: 18001
Lines open: 9am – 5pm, Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR
E-mail us: [email protected]
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Call our payment break support team on:
Contact us on:
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad?
Call us on +44 1392 366 685
Email us: [email protected]
Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR
What we'll need
- We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
- We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.
Terminal Illness
QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.
For other queries about an existing policy:
For TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our claims department on:
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls may be recorded and may be monitored for training and audit purposes.
Email us at: [email protected].
Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR
More information on how to make a claim.To talk about an existing policy call:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday
Calls may be recorded and may be monitored for training and audit purposes.
Calling from abroad?
- USA, Canada, Australia - (011 44) 800 678 1906
- Europe, South Africa, New Zealand - (00 44) 800 678 1906
Or email us on: [email protected]
My LV=
Login or register to My LV= to see your bond valuation and to manage your policyTextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Alternatively, you can email us at [email protected]
Withdrawal and surrender forms
Fund switch and guarantee cancellation form
Other forms
LV= Heritage Team
PO Box 342
Wymondham
NR18 8HS
Alternatively you can scan and email your completed form to [email protected]
Our response time is normally 3-5 working days on receipt of the form.
My LV=
Login or register to My LV= to see your bond valuation and to manage your policyTextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Alternatively, you can email us at [email protected]
Withdrawal and surrender forms
Fund switch forms
Other forms
LV= Heritage Team
PO Box 342
Wymondham
NR18 8HS
Alternatively you can scan and email your completed form to [email protected]
Our response time is normally 3-5 working days on receipt of the form.
My LV=
Login or register to My LV= to see your valuation and to manage your ISATextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS
Alternatively, you can email us at [email protected]
My LV=
Login or register to My LV= to see your LV= General Investment Account valuation and to manage your policy.TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Platform documents
Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.
My LV=
Login or register to My LV= to see your LV= ISA Portfolio valuation and to manage your policy.TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Platform documents
Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.
My LV=
Login or register to My LV= to see your LV= Pension Portfolio valuation and to manage your policy.TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Platform documents
Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.
My LV=
Login or register to My LV= to see your LV= Junior ISA Portfolio valuation and to manage your policy.TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We may record and/or monitor calls for training and audit purposes.
Platform documents
Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.
