Making a claim on your travel insurance

All the details you need in one place

24-hour medical emergency claim and helpline

Need a hand? We're here to help. Our 24-hour emergency medical assistance line is available 365 days a year. 

24-hour medical emergency claim and helpline

You must call this line:

  • If you think you need to cut your trip short
  • Before going to a hospital
  • If you need medical treatment that may cost more than £500

If you're unable to call because you’re getting emergency treatment, you must call as soon as you can.

Call us on the number below to talk us through what's happened

01243 621 537

Lines open 24 hours, 7 days a week

Calls will be recorded. 

If you're in Europe and need emergency services rapid assistance, dial 112 (this is like using 999).

 

Our 24 hour emergency medical assistance line is available 365 days of the year and is provided by CEGA Group Services Limited.


For all other travel claims

We'll always aim to make your travel insurance claim as quick and easy as possible

When you call, you'll need to have:

  • Your dates and times of travel
  • The amount you're claiming for

We may need more information later, such as:

  • Details of other insurance you have that may cover the same loss, like home insurance, private medical cover and packaged bank accounts
  • Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay

To make a claim:

You can call us to make a claim or you can make a claim online.
0330 678 6225

Lines open:

Mon-Fri 8am-6pm

Saturday 8am-4pm

Sunday and Bank Holidays Closed

Read our claim guide on what you can and can't claim for 

 

Calls will be recorded. For Text Phone, dial 18001 followed by the phone number.
Make a claim online

Our claims process

What happens once you've made a claim?

Once you've called us to make a claim, we can get to work

Icon of a document with a hand underneath it

We'll give you regular updates on what's going on

We aim to settle claims quickly and efficiently, even in the most difficult circumstances

  • We make the process quick and hassle free
  • We organise all repatriation and payments


Everything you need to know about our claims process

Need to know about an existing travel claim?

Give us a call and we'll be happy to help0330 678 6225
 

Lines open: 

Mon-Fri 8am-6pm

Saturday 8am-4pm

Sunday and Bank Holidays Closed

Calls will be recorded. For Text Phone, dial 18001 followed by the phone number.

Text phone users contacting us from outside of the UK should call  +44 151 494 1260 and give the relay assistant the number you need to call.

We routinely monitor and share data with other industry and fraud databases. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Our Travel claims partner CEGA also has an online enquiry form. Once you’ve submitted this form we’ll reply within 15 working days.