You must call this line:
If you're unable to call because you’re getting emergency treatment, you must call as soon as you can.
Call us on the number below to talk us through what's happened
Lines open 24 hours, 7 days a week
Calls will be recorded.
If you're in Europe and need emergency services rapid assistance, dial 112 (this is like using 999).
Our 24 hour emergency medical assistance line is available 365 days of the year and is provided by CEGA Group Services Limited.
When you call, you'll need to have:
We may need more information later, such as:
8am - 8pm Monday to Friday,
8am - 4pm Saturday
Once you've called us to make a claim, we can get to work
We'll give you regular updates on what's going on
We aim to settle claims quickly and efficiently, even in the most difficult circumstances