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We understand that the ongoing financial crisis might be taking its toll
At this challenging time, we've pulled together some useful information that may help to support you.
If you're worried about the cost of living, are experiencing financial hardship, having trouble paying your bills or looking after your mental health and wellbeing take a look at the below information which we hope will help you at this time.
Your questions answered
Support with money worries, debt advice and benefits.
What can I do if I’m struggling to pay my premiums?
If you’re struggling to pay your policy premiums we may be able to help you with a payment break whilst keeping your policy in place for you.
Contact us or speak to your financial adviser to find out more.
What other support and benefits am I entitled to?
We offer a range of benefits including a Member Support Fund designed for those moments in life when you might need a helping hand. Depending on the product you hold and when you took it out with us you may be entitled to LV= Doctor Services where you can access a qualified professional for any mental health concerns. Alternatively, charities such as Samaritans and Mind will be able to support you at this time.
If you’re struggling to put food on the table then please don’t hesitate to find your nearest foodbank who’d be more than happy to help you. The largest foodbank organisation in the UK is the Trussell with over 1,200 foodbanks across the country.
What can I do if I’m worried about money?
Here are a couple of charities that can help you if you’re worried about money or need debt advice.
Turn2us provides information and support to make sure everyone has financial security. You can use their Benefits Calculator or Grants Search to find out what additional help you may be entitled to.
StepChange is the UK’s leading debt charity with 30 years’ of experience providing free, expert debt advice.
Moneyhelper is a government backed service that can help you find a way forward.
Should I stop my pension and investment contributions?
In the first instance please contact your financial adviser if you are not sure what to do with your pensions or investments. They’ll be able to help you consider your options and make the decisions that are best for you.
If you do not have a financial adviser then please contact us.
Our retirement advice service can help you understand your pension and later life options.
How can I get financial advice?
Our retirement advice service can help you understand your later life options. For more general financial advice please speak to your financial adviser. If you don’t have one you can find one at unbiased.com.
Worried about scams?
If you’re worried about scams, here is where you can find out how scams work, how to avoid them, and what to do if you suspect a scam.
Citizens Advice (Guidance for spotting the signs of and protecting against scams)
Payment breaks
If you're struggling to pay your policy premium a payment break may help
Subject to certain eligibility criteria and the type of product you have with us you could apply for a payment break.
Payment breaks can be offered a month at a time, for up to three months, subject to certain eligibility criteria. If you think you may qualify for a payment break and you require this support, please contact us or speak to your financial adviser.
Members benefits
Member benefits for you, your family and your life
Being an LV= member entitles you to a host of benefits and additional services. Here are a few examples of benefits that you can access.
Articles that might help
Pensions and Retirement guides
useful links
Resources to help you understand the current climate
Speak to an adviser
Speaking to a financial adviser is a great way of finding out how you can make your money work best for you. Either speak to yours or find one below.
Wealth and Wellbeing
Since 2020 we've been helping build an industry understanding of the issues facing consumers in regard to their finances and wellbeing. Find out more on the Wealth and Wellbeing Research Programme.
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