legal advice Line

Know where you stand

Designed for you and your family

We know family is important. That’s why we’ve made sure they can get the same help and support you can, when they need it most. Eligible family members can now access the Legal Advice Line too. 24hrs a day, 7 days a week, 365 days a year.

What we mean by family members

An 'eligible family member' means any of the following:

a) member’s spouse or civil partner

b) any other person with whom a member lives with, as a partner in an enduring family relationship

c) the children, grand-children or great grand-children (between the ages of 16 and 23) of a member, or of a member’s spouse or civil partner or other person within point b

d) the natural or adoptive parents or grand-parents

Just one example of how we could help

Our member had lived in a cul-de-sac for over 30 years. A developer bought a barren plot of land at the end of their garden, intending to build four houses on it. Our member was worried about the impact this would have on their privacy and parking in the area. They were able to phone the Legal Advice Line to discuss their concerns and to find out what steps they should take to object to the plan.

The Health and Wellbeing Line could help you too