Speak to our Member Support team
Mon - Fri 9am - 5pm
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We want our members to live more confident lives
Designed to give our members a helping hand when life throws them a curve ball they can reach out to us and apply for practical support or a financial boost.
If you're a member and have been with us for more than a year and you or someone in your family needs support please contact us.
Sharing the ways we’ve helped our members when they needed it most, in their own words.
“For weeks, I have been trying to compose a letter of thanks to your team. I am afraid that I am rather slow these days you see. Usually, I do not have a problem with words. This time I did. Firstly, I was ashamed that I had to ask for support. So ashamed. Since being diagnosed with Parkinson’s Plus Syndrome, my world has shrunk in so many ways. I also know only too well what my condition entails and what lays ahead of me. I cannot pretend either, that the pain I suffer, together with other aspects of my condition, have not given me some very dark days. I did not want to go on. Your gift to me, helps not just me, but the whole of my small family. As looking after someone in my condition is a huge burden. Your support has been life-enhancing.
When I was given the news over the telephone that I was to receive your support; I must admit that I broke down. I was in a dark place, with no light at the end of the tunnel. Your telephone call. Your support. Your gift to me is life-changing. A mere “Thank you” cannot convey what your support team has achieved for one human being. You have saved my life." -Anne
“The Member Support Fund helped me out a lot, the payment I received helped ease the money worries my wife and I have at this time, this was due to me being a self-employed joiner and I’ve been off work 11 weeks with no wages.
The fund helped a lot to pay a few bills and took some stress off our shoulders that month.
I thought there was no help, but thank you to LV='s member fund for the help I received." -Garry
“In a time when our world came crashing down with my wife’s cancer diagnosis and we had plans made for our life, it all changed in every sense. I was already in an IVA and my wife was caring for her mother and couldn’t any longer. We were financially in trouble so was going through my policies to see if there was any help in a time of need!
LV=, we can never thank you enough for at the hardest time you allocated some funds which have been a tremendous help for fuel to hospital, heating and essentials.
My wife, daughter and I are truly thankful and glad we are with you. I urge people that all is not lost and there is help out there." -William
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