Making a claim on your pet insurance

Making a pet insurance claim 

How to make a pet insurance claim 

Start your pet claim

  • Download our pet insurance claim form and fill in the sections required
  • Ask your vet to complete and sign the declaration
  • Make sure you have signed and dated the form
Know what's covered by your pet insurance and what to take into consideration when claiming.

Call us to make a claim or discuss an existing claim

Lines open 8am - 8pm Monday to Friday, 9am - 2pm Sat, 10am-4pm bank holidays.

For TextPhone first dial 18001. Calls will be recorded.

If you'd prefer to contact us about your claim enquiry online then you can use our form.

If your vet wants to fax it to us our number is:

Everything you need to know about our claims process 

We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

Return the claim form to us

  • Check that you have included all the necessary paperwork for the section that you're claiming under
  • Return the completed claim form and the supporting documents to us
By postLV= Pet insurance, The Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL
Know what's covered by your pet insurance and what to take into consideration when claiming.
POLICY DOCUMENTS

Grab a cuppa and have a read of our policy documents 

You can get this and other documents from us in Braille, large print or audio by contacting us