How to make a pet insurance claim
Things to know before you claim
How to make a claim for veterinary treatment
Most vets can submit claims to us directly from their practice system. This is the quickest way for us to receive, assess and sort your claim...
If your vet uses Vet Envoy, they'll submit your claim through their system and we'll receive it automatically at our end - so you won't need to do anything. This is the quickest way for us to receive and assess your claim and we can pay your vet directly too.
If they're unable to submit a claim on your behalf through Vet Envoy, then please fill out the claims form below.
How to claim for something else
Return the claims form to us
- Check that you've included all the necessary paperwork for the section that you're claiming under
- Return the completed claim form and the supporting documents to us
FREQUENTLY ASKED QUESTIONS
Got a question about our pet insurance?