pet insurance existing customers


Good news!

As an LV= pet insurance existing customer, we have arranged for you to experience 24/7 free access to video consultations with qualified vets, through our partnership with FirstVet.

At LV=, we're always looking for more ways to help you protect the things you love, so we're pleased to offer our existing pet insurance customers access to free veterinary consultations via our partnership with FirstVet.

With the FirstVet service, you can video chat with a vet if you're worried about your pet’s health but aren’t sure if they need to visit a vet. Many conditions can be assessed and solved in the comfort of your own home!

FirstVet’s experienced vets can provide advice, treatment recommendations and a referral to your local vet practice, if necessary.

Using FirstVet won't affect your premium and there's no excess to pay for this service either. Create your account today! 

Many conditions can be assessed and solved in the comfort of your own home!

FirstVet articles

FirstVet provide a range of articles all about your pets, providing great insight on a range of different topics like treatment information and winter tips for your dog to name a few!
View articles

Here are some of the concerns FirstVet can help with:

Icon of a dog at the vets
  • Vomiting and diarrhoea
  • Eye and ear problems
  • Poisoning
  • Coughing and sneezing
  • Itching and skin problems
  • Minor injuries and accidents

The FirstVet service is an additional benefit provided by LV= while you hold an active pet policy with us. Using the FirstVet service will not affect any of the terms and conditions of your pet policy. Use of the service is free once you've registered with FirstVet. If LV= amends or removes this offering in the future, all customers with an existing pet policy in force will be informed of any changes. Once registered, you'll remain an account holder with FirstVet unless you cancel your membership. You can only use this consultation service for dogs or cats insured with LV=.