health and wellbeing Line

Help and support is just a phone call away

Services

The Health and Wellbeing Line offers two different services

Counselling

Qualified counsellors are at the end of the phone to help and support members with anything from relationship difficulties, bereavement, stress, debt, depression and anxiety.

We're also able to extend our support to your children aged 16-23. They can access the care line for help and support and talk confidentially about any worries they might have. As long as they are in full-time education and they usually live at the same address as you, our member (outside of their study periods), they can call the care line. 

Health and Wellbeing

Members can speak to a team of qualified nurses who offer advice and guidance on areas such as childcare, elderly care, medication, pre travel advice and what to expect if you’re diagnosed with an illness or medical condition.

Designed for you and your family

We know family is important. That’s why we’ve made sure they can get the same help and support you can, when they need it most. Eligible family members can now access the Health and Wellbeing Line too. 24hrs a day, 7 days a week, 365 days a year.

What we mean by family members

An 'eligible family member' means any of the following:

a) member’s spouse or civil partner

b) any other person with whom a member lives with, as a partner in an enduring family relationship

c) the children, grand-children or great grand-children (between the ages of 16 and 23) of a member, or of a member’s spouse or civil partner or other person within point b

d) the natural or adoptive parents or grand-parents

Just one example of how we could help

A member was feeling stressed and overwhelmed with life. They had not been sleeping for weeks, had no motivation at work and their professional and personal relationships had begun to suffer.

They called the Health and Wellbeing Line and were able to speak to a counsellor straight away, who gently began to explore how their feelings were impacting day-to-day life. 

The counsellor offered a safe space for them to talk openly about their feelings. The counsellor also helped our member set small goals to help her wellbeing, like setting clear boundaries between home and work, exercising on a regular basis and adjusting her eating and drinking habits.

The Legal Advice Line could help you too