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Care line

Exclusive help for our members

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Member Care Line

The Member Care Line offers three very different services. Members can get free and confidential legal advice, ranging from how to challenge a parking ticket to advice on how to resolve a neighbourhood dispute. Thousands of members have found this facility extremely useful and reassuring. The Care Line also allows members to speak to medical staff if they are worried about a health condition and they can even talk to a counsellor if they are experiencing emotional distress, and need a sympathetic ear.

Completely free and open 24 hours a day.

Legal advice

Members have access to a team of legal advisers who can talk to them about their rights and how to deal with various legal situations. Their expertise includes but is not limited to:

  • Employment rights
  • Neighbour disputes
  • Consumer rights
  • Wills and probate
  • Property related issues
  • Identity Fraud

Call our Member Care Line free on:

0800 876 6166

  • Health, wellbeing and counselling issues - Option 1
  • Advice from a legal adviser - Option 2
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An example of how the Member Care Line could be used to help a member

Joan had lived in a cul-de-sac for over 30 years. A developer bought a barren plot of land at the end of her garden, intending to build four houses on it. Joan was worried about the impact this would have on her privacy and parking in the area. She was able to phone the Member Care Line to discuss her concerns and to find out what steps she should take to object to the plans


Qualified counsellors are at the end of the phone to help and support members with anything from relationship difficulties, bereavement, stress, debt, depression and anxiety.

Health and wellbeing

Members can speak to a team of qualified nurses who offer advice and guidance on areas such as childcare, elderly care, medication, pre travel advice and what to expect if you’re diagnosed with an illness or medical condition.