Green Heart support

Helping people live more confident lives

our mission

We want to make more people, more confident, more of the time.

Back in June 2017 we launched Green Heart support which is our way of providing help and support to our customers and members who are going through some of life’s toughest challenges, giving them confidence when they need it most.
Sometimes life can throw us a curveball and our confidence takes a hit. Green Heart support is all about bettering the lives of the people that trust us to look out for them – they’re at the heart of everything we do.

Our customer stories

Green Heart support has helped 907 customers and members

Green Heart Experiences No 136

Whilst on holiday Jane’s fiancé Keith was struck down with an unknown illness. Back home, doctors were baffled as Keith was still unable to talk or function normally. We paid for a month’s worth of hospital parking for Jane to take some stress and expense away. We also sent a luxury hamper so she could relax after exhausting days at the hospital.

Green Heart Experiences No 223

David had been checking parking fees at a car park meter when two men mugged him and stole his car. We sent a purifying food processor and a recipe book to help him while he recovered from a broken jaw at home.

Green Heart Experiences No 162

Two years ago, 60 year old Hannah was diagnosed with Alzheimer’s, and now needs constant care. Her husband had organised for some workmen to create a bedroom and wet room for her and we wanted to do something to minimise the disruption. We sent our customers some Wiltshire Farm Food vouchers so they could have some food delivered whilst their home was being adapted.

Green Heart Experiences No 13

Nadia needed to get away after witnessing a traumatic accident so we organised for her and her husband to stay in a nice hotel. Whilst waiting for the ambulance she’d comforted an injured person who’d been hit by a drunk driver.

Green Heart Experiences No 55

Our member Carol lost her daughter who had a life-limiting condition and was struggling to cope after her loss. Once her daughter’s full-time carer, Carol was now lonely so we sent a luxury throw and some financial support to provide a sentiment of comfort.

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Delivering the good news

An LV= employee was so touched by Dorothy’s story that we had to do something. LV= Green Heart support aims to provide help and support to our customers and members going through tough times, and spread confidence to those who need it most.

Green Heart support

View video transcript

One of our customers was bed bound and afraid she couldn’t afford the ambulance to go to her husband’s funeral

So we, at LV=, decided to do something about it

Hello

Hi there, is that Dorothy?

Yes, love.

Hi, it’s Raj from LV=

I like talking to you young man

I like talking to you as well, Dorothy.

Uhm. So, what we’ll do is, to try and help you out in the situation that you’re in at the moment, if we can get some contact details for who’s actually gonna be arranging the ambulance for you, we’d like to take care of that for you.

Oh, you are good. I didn’t believe that people in this world were like this.

LV= Green Heart support

Helping to make the UK more confident, one person at a time.

OUR CUSTOMERS AND PEOPLE

Making it feel special

"Thanks a million for the lovely gift that you sent. It was a very nice surprise for me and my wife Joan. We liked it very much.
"I just wanted to say thank you for the kind gesture of sending the vouchers, it was very thoughtful."
"It is wonderful that people still have wonderful thoughts and ideas so that others may benefit and have a great day. I thank you all from the bottom of my heart."

"I think it is an amazing thing for a company as large as ours to go the extra mile when it matters most." - Hayley, talks to our customers every day.
"Helping a mum caught up in the Manchester Bombing is what makes me proud to work for LV= and puts everything else today into perspective." - Amanda, Manager in our contact centre.

How does LV= Green Heart support work?

Because of the nature of our business we sometimes hear stories where our customers and members are going through a challenging or stressful time.

We empower our customer service teams to trigger support when they identify customers who are in real need.

We want our employees to feel that, by working for LV=, they are part of a business that makes a difference to thousands of lives each year and are the ones that know more than anyone the tough situations our customers can find themselves in. Where our people identify that a greater level of support is needed, or when members apply directly, we have an internal committee to help decide how we can best help.