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Diversity and inclusion

We believe in a business that's diverse and inclusive

diversity and inclusion

We believe fostering a diverse and inclusive culture is key to the successful delivery of our future strategy.

scales with two groups of people either side
By broadening and deepening the talent pool, we’ll increase our diversity of thinking and create increased innovation. Better representing our diverse customer and member base enables us to better respond to their ever-changing needs. As we navigate the challenges and opportunities over the years ahead we recognise the need to nurture an environment where everyone feels that they can bring their true self to work and that our people’s views are recognised and respected in a truly inclusive business.

Our Diversity and Inclusion programme challenges us to provide inclusive products for our customers and members and to ensure our workplace is accessible and inclusive for all - from the culture we create, to the people processes we operate. As every aspect of diversity matters to us, we’ve engaged our people to inform our approach and we’ve made real progress.

Our Vision

To foster an inclusive culture and diverse workforce which values individual difference and where everybody can live confident, driving better customer and financial outcomes.

Our charter

Diversity and Inclusion Charter is important to LV=

  • It’s good business - our customers and members are diverse too.
  • Being best loved is for everyone - our customers, our members and our people.
  • It helps us attract and retain the most talented people.

What it means to us

Diversity and Inclusion at LV= means

  • Enabling, respecting and valuing individual differences.
  • Identifying, addressing and removing unfair barriers in communication, processes, policies, practices, products and services.
  • Sharing the different experiences of our people to gain a competitive advantage.
  • Creating ideas and solutions built on a range of perspectives.
  • Harassment and discrimination are not tolerated.

Our Values

We'll know we have a culture that values Diversity and Inclusion when...

  • Everybody feels comfortable being themselves at LV=.
  • We are self-aware and accept personal accountability for Diversity and Inclusion.
  • The diverse perspectives of our people, our customers and members and people from the communities we operate in are reflected in all we do.
  • Our people and leaders are as diverse as the customers and members we serve.
  • Read more about the gender pay gap and our commitment to Women In Finance Charter.