Coronavirus and your car insurance...

We know it’s a difficult time, so we want to help you where we can. If you would like to request some support from us, please call us on 0800 085 5608

Lines open: Monday to Friday 8 – 8,  Saturday 9 – 5 and Sunday 10 – 4.

Calls will be recorded. For Text Phone, first dial 18001.

We understand you may not have been using your vehicle as much as usual due to coronavirus (COVID-19).

If you're not eligible for our Green Heart Support and would like to discuss your options, please give us a call on 0800 085 5608 and we'll see what we can do to help.

Calls will be recorded. For TextPhone first dial 18001.

Lines open Monday to Friday 8– 8,  Saturday 9 – 5 and Sunday 10 – 4.

Don't forget to get in touch to update your policy when you start using your car more again.

To support NHS workers and community volunteers during the pandemic we offered business use (class1) at no extra charge for all customers, but this wouldn't have been updated on your policy documents.

From 21 June 2021, this will no longer be free of charge. This means if you use your car to travel to multiple addresses for work you'll need to add business use to your policy. We'll send you new documents, which will show that you're covered for business use.

If you've always used your car to travel to multiple addresses for work and have business use on your policy already, nothing has changed for you and you'll still have business use cover.

If you will be needing to travel to a single place of work then commuting will be needed. If you are travelling to multiple locations for work then you will need to add business use.