Car insurance FAQs
We know it’s a difficult time, so we want to help you where we can. If you would like to request some support from us, please call us on 0800 085 5608
Lines open: Monday to Friday 9 – 6, Saturday 9 – 5 and Sunday 10 – 4.
Calls will be recorded. For Text Phone, first dial 18001.
We understand you may not have been using your vehicle as much as usual due to coronavirus (COVID-19).
Calls will be recorded. For TextPhone first dial 18001.
Lines open Monday to Friday 9 – 6, Saturday 9 – 5 and Sunday 10 – 4.
Due to the current situation with coronavirus (COVID-19), you can only apply for a Green Card online. If you’re unable to do this, unfortunately, we can’t provide an alternative at this time. This is because we’re committed to keeping our people safe, and processing green cards requires our colleagues to come into an office. We thank you for your understanding.
Green Cards are not currently a legal requirement for travel in the EU while we’re in the transition period of the Brexit agreement.
The government has announced that vehicle owners will be granted a 6 month exemption from MOT testing from the 30 March 2020, which means you’ll be able to continue travelling to work if you’re a key worker, or to shop for necessities.
All cars, vans and motorcycles which are due an MOT test will be exempt from needing a test must still be kept in a roadworthy condition, and garages will remain open for essential repair work. Drivers can be prosecuted if driving unsafe vehicles. We will take this exemption into account, however MOT tests that were due before 30th March 2020 will be considered on a case-by-case basis.
It’s your responsibility to ensure that your vehicle is roadworthy and not driven in an unsafe condition, and we may not be able to cover you if you’re in an accident due to poor maintenance of the car. For more information on this, you can keep up to date at GOV.UK
This is a temporary increase in cover for our existing customers, so it’s important that if you usually include business use on your car insurance policy that you continue to do so to ensure you’re covered should you need to claim when we are no longer offering the upgraded cover at no additional cost.
We’ve provided a temporary increase in cover for our existing customers during these unprecedented times. We recognise that customers who may usually only commute to one place of work may need to go to different places of work due to coronavirus (COVID-19).
To help support our key workers during the on-going impact of coronavirus (COVID-19) business use (class 1) will be the minimum class of use for all existing LV= Direct Motor customers with immediate effect until further notice. There will be no charge for this increase in cover and it will be honoured should you need to claim.
This is a temporary increase in cover for our existing customers, so it’s important that if you usually include business use on your car insurance policy that you continue to do so to ensure you’re covered should you need to claim when we are no longer offering the free upgraded cover.
Thank you to all NHS staff and key workers across the board for doing all you’re doing, we appreciate you.