What is a 'sole site' and how LV= operates a network of recommended repairers

Video transcript

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Sole sites are tailored specifically to the LV= customers

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To be a strategic partner, it's sustainable to our business growth

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When a customer has a claim and calls LV=, LV= very quickly pass the claim on to us and I think it's quite seamless

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It's a hugely great opportunity for us as a business to work alongside such a huge brand

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They work with us to try and remove the complexity from the whole process and that what we enjoy

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It allows us then to focus on the customer

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EV is a hot topic and really exciting area of the business for us

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LV= is at the forefront of electric vehicles. We have many electric vehicle customers that we need to make sure have the right solution for them and their vehicle

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Because LV= are such a large electric vehicle insurer, we see more of them and with seeing more of them, you become more familiar, you become a better repairer

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Autoraise was set up in 2016, largely by vehicle repairers. So they recognised a need to address the skills crisis.

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So LV= have been instrumental in the growth of Autoraise. They've been on board with us really since our inception.

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We're very much taking them on a journey to learn lots of disciplines within the business. From painting a vehicle to repairing a vehicle

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All new cars have got so much technology within them and what we're seeing is that apprentices that embark on these new programs that are being created

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learn that within the college or the training provider. So electric vehicles, all of the ADAS safety systems

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And LV= were the first insurance company to put their hand in their pocket and actually do something about apprenticeships

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What are sole sites and what do they do?

The above video explains how LV= works with sole sites - a network of recommended repairers - which help manage the full repair process for your vehicle.
They work exclusively on repairs for LV= customers and do everything from estimating the damage to returning your vehicle once the work is complete.
The video explains how LV= works with the sole sites on progressing your claim, repairing your vehicle and removing the complexity of the claims process.
You'll also see how LV= is supporting apprentices through the Auto Raise scheme to help address the skills crisis and build a more efficient skill set when dealing with high tech cars, such as electric vehicles.

What are the benefits of using our approved repairers?

Your car will be collected and returned free of charge once the work has been carried out. In the meantime, you'll have a hire car to get around in (as long as you added this to your policy)
Lifetime guarantee on repairs (when using our recommended repairer service, for as long as you own the vehicle. Labour only, excludes parts)
Our garages are either British Standard approved or Kitemark approved, which ensures technical competence. To achieve these standards, our garages are independently audited.
Our Network Repairers have all achieved the level of British Standards (BSI10125) and as part of this, they are trained to a high standard in both electric and hybrid repairs.
Your repairs will be carried out in line with the Vehicle Manufacturer or Thatcham Research Centre guidelines, and our garages are proactively audited just to make sure.
You'll be kept in the loop during the repair process, so if anything happens to your car while in the recommended repair centre, you'll know about it straight away and we'll help manage it for you.