LV= launches more affordable critical illness cover

Protection specialist LV= is adding a more affordable variant of critical illness cover to its protection range, providing more choice and flexibility for customers at different life stages.

The new LV= Life and Critical Illness Cover covers 41 conditions, including 39 full payment conditions and two additional payment conditions for early stage breast cancer and prostate cancer (up to £30,000, or 25% of the amount of cover if lower).

LV= Life and Critical Illness Cover also includes Enhanced Payments for nine conditions including blindness, loss of hand or foot or third degree burns. LV= will pay 50% on top of the initial cover (limited to £200,000), if the condition was caused directly by an accident.

The new Life and Critical Illness cover does not automatically include children’s cover. There is an option to protect all children up to age 23 for an additional premium, for up to £35,000 (or 50% of the amount of cover under the main policy, if lower) through Enhanced Children’s Cover. Customers can add this to their policy at outset or a later date, and can remove this at any time as their family situation changes.** 

LV= previously offered only one comprehensive critical illness product, covering 87 conditions including 49 full payment conditions. This remains in place and has now been renamed to Life and Enhanced Critical Illness Cover. The new Life and Critical Illness Cover and the existing enhanced version are both included within the LV= Flexible Protection Plan, and can be easily combined with other types of life insurance and income protection products.  

The introduction of this more affordable variant of critical illness cover is a further development of LV=’s protection product portfolio following last year’s launch of mortgage and rent cover and means the company is well positioned to continue to grow in this important market sector.

The LV= Wealth and Wellbeing Monitor* – a quarterly survey of 4,000+ UK adults - revealed that growing numbers were concerned about developing a life-threatening illness:

  • A third (6.4m) of 25-44 year olds are worried about the financial security of their family as a result of critical illness diagnosis 
  • Yet only 22% hold a critical illness insurance product, with 21% (4.1m) considering getting critical illness cover 
  • 30% of people within this age group said that they did not take out critical illness insurance because it was too expensive or that they couldn’t afford it

Justin Harper, Propositions and Marketing Director at LV=, said: 

“These latest improvements to LV=’s critical illness proposition allow advisers and their clients to select more relevant and tailored coverage for their needs. Conditions such as cancer, heart attack or a stroke can have a devastating financial and emotional impact on families. By focussing on the most claimed-for conditions, we are launching a more budget-conscious alternative to our enhanced version. We’re also offering more flexibility around children’s cover, giving clients the option to add and remove this at any time - helping them achieve financial resilience as their lifestyles and priorities change.”

“Our latest development is well-timed to respond to increasing levels of health awareness and provides a new more affordable protection option, as many households experience increases to their costs of living. LV= research found that 77% of 25-44 year olds found that the pandemic had increased awareness of their own physical health. Despite this, only 22% own a critical illness product, with cost being cited as a major reason. Not only does our new product offer essential cover at a more affordable cost, it also includes value-added benefits such as LV= Doctor Services - providing everyday tangible and convenient support for customers. Customers can access Remote GP 24/7 and Second Opinion features by using an app or over the phone.”

Support from Maggie’s cancer charity

Since 2020, LV= has been working with Maggie’s, a charity offering emotional and practical support for people living with cancer.

Second opinion gives access to specialists to review diagnosis, clarify unanswered questions and help understand treatment options.

LV= Doctor Services

Included as standard on all protection policies, gives access to six expert medical services, all available through a convenient app including:

  • Remote GP 24/7 – appointments around the clock for every day health concerns through to serious conditions. The service is, for example, used for enquiries about skin conditions and moles. Doctor Services has now been extended to include spouses and partners of policyholders (provided they live together at the same address as the policyholder).
  • 16-23 member help line: Through our 16-23 helpline, we're able to support children in full-time education as they come to terms with any worries they might have.

Member Support Fund 

Those in exceptionally hard circumstances can apply for additional financial support through the LV= Member Support Fund. 

LV= Member Care Line 

Free and unlimited access to a 24/7 Member Care Line, including health and counselling services. This is operated by qualified professionals who can provide expert support and guidance when it's needed most. This could include advice on their medical condition, coping with the loss of a loved one or coming to terms with their medical diagnosis.

Notes to Editors

* The LV= Wealth and Wellbeing Monitor is a quarterly survey of 4,000+ consumers which examines their attitudes to spending, saving and retirement. LV= surveyed 4,000+ nationally representative UK adults via an online omnibus conducted by Opinium in September 2021. 

**Children’s Cover can be added to an existing policy, provided it has at least five years left to run. Once it has been removed, Children’s Cover cannot be added back on to the same policy.

UK population stats from ONS. Total UK adult population is 52.7m UK adults (aged 18+). 

For further information please contact:

David Gwyer
Media Relations Manager – Life & Pensions
07798 796907
Candice South
Press Officer - Life & Pensions
07867 141547

About LV=

LV= is a leading financial mutual and serves over 1.3 million members with a range of financial products. When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products. We offer our services direct to consumers, as well as through IFAs. 

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies. Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 110035. Registered address: County Gates, Bournemouth, BH1 2NF.