Responsible business practice

How we show that we are a responsible business

As an insurer we exist to help our customers and members to protect what they love most in life.

But as a good corporate citizen, we have a duty of care to widen our support so that our people, suppliers, and society as a whole can thrive too.

We believe that the way in which we deliver and operate our business will drive our approach to ‘responsible business’ and is as important as the products and services that we offer. Operating in a service industry, our people are our business and we expect the highest professional standards of conduct from them. This approach extends to the suppliers that we partner with, as we expect them to deliver the same values, principles and levels of service that our customers experience with LV=.

Investing responsibly and influencing government on issues that affect our customers are also key strands of our responsible business strategy and help us to drive positive change.