Customer service is really important to us
And we strive to make sure our customers have the best possible experience.
Complaints received | Referred to FOS | Outcome in LV='s favour | |
---|---|---|---|
Savings and Retirement | 746 | 1.5% | 98.5% |
Protection | 2,714 | 2.7% | 97.3% |
Heritage
(including Teachers Assurance) |
1,402 | 1.8% | 98.1% |
Tied products and whole of market
(sold by our advisers as part of our advice team) |
82 | 9.8% | 90.2% |
Legacy business
(ongoing PPI claims) |
3,944 | 0.5% | 99.5% |
Complaints received | Referred to FOS | Outcome in LV='s favour | |
---|---|---|---|
Savings and Retirement | 746 | 1.5% | 98.5% |
Protection | 2,714 | 2.7% | 97.3% |
Heritage
(including Teachers Assurance) |
1,402 | 1.8% | 98.1% |
Tied products and whole of market
(sold by our advisers as part of our advice team) |
82 | 9.8% | 90.2% |
Legacy business
(ongoing PPI claims) |
3,944 | 0.5% | 99.5% |
What we're doing to be a responsible business
Responsible business practice information can be found in our Annual Report