Pension scams

• The Pensions Advisory Service (an independent organisation supported by the Department for Work and Pensions) provided the industry with a tool to allow people to self-serve and to allow people too embarrassed to raise their questions and concerns with their pension provider and to go online and get some guidance in relation to next steps.

The tool can be found on the Pensions Advisory Service website.

• The Pensions Regulator also launched a campaign which provides individuals with information about how they can protect themselves from scammers.
• The Financial Conduct Authority is the conduct regulator for financial services firms and financial markets in the UK. If you need investment advice, then you should go to an adviser that is authorised and registered by the Financial Conduct Authority.
• If you need help in finding a regulated adviser then please visit www.unbiased.co.uk where you will be able to search for an authorised and regulated adviser near you.
• Action Fraud is the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime.
• MoneyHelper is an organisation established with cross Government party support that provides free and impartial advice on money and financial decisions to people in the United Kingdom.

If you have any concerns in respect of any unsolicited contact about your LV= pension, please email us at [email protected]

Companies sometimes target savers claiming they can help them take their pension cash early. This may be through websites, mass texting or cold calls. Be very cautious about giving out information in response to a text or cold call. Make sure you know who you're dealing with.

Pension liberation also known as 'pension loans' and 'pension scams', is the transfer of pension savings to an arrangement allowing you access to your funds before the age of 55. In rare cases, such as terminal illness, it's possible to access funds before age 55 from a pension scheme. But most of the time, promises of early cash are false and likely to result in serious tax penalties.

If someone cold calls you saying they are calling from Pension Wise, you can be assured that they are a fraudster, and only looking to add legitimacy to what they are trying to do - get their hands on your pension pot.

If the 'investment opportunity' is a scam, you stand to lose all of the money that you have invested.

If there is an actual investment, your pension pot is typically invested in unusual, high-risk investments such as overseas property, forestry, storage units, care homes, biofuels and therefore there is a significant risk that you would lose some or all of your investment.

It might also be difficult to sell any investments to get any of your money back.

In either case, it is likely that the funds you had earmarked to provide for your needs during your retirement will be significantly reduced and possibly lost completely. In addition, if things go wrong you will not be able to complain to the Financial Ombudsman Service or claim against any compensation schemes as the firms and individuals involved in these scams are not authorised and regulated by the Financial Conduct Authority.

Remember, if an investment opportunity sounds too good to be true then it usually is.

Pension liberation can be illegal. The victims are often misled about the fees, penalties or income tax they’ll have to pay. These hidden costs can be more than half of the value of the pension plan.

Pension liberation can mean tax charges and penalties of more than half the value of a person's pension savings, and those targeted are usually not told about this.