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Existing pet insurance customers

Explore our claim guides, find out how to renew or make changes to your pet insurance, and get access to our pet helplines.

If you're an existing LV= pet insurance customer, we want to make sure you get the best possible service by giving you all the information you need

Make a claim

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If you are looking to make a claim or just have a question, here are some guides to help with your cover questions

Manage your policy

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We understand that things change and you might need to update your policy

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 464KB)

Pet Insurance Policy Summary (PDF 67KB)

Pet helplines

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As an existing customer you get access to these helplines: Vet search, bereavement / illness counselling and pet legal advice

  • Vet search 0800 756 8567(Mon to Friday 8am - 6pm, Sat 9am - 2pm)
  • Pet bereavement / illness counselling 0800 0285 911 (24 hours a day, 365 days a year)
  • Pet legal advice 0800 0286 038 (24 hours a day, 365 days a year)

Need Help?

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