Once we've received your complaint, here's what happens next:
If you're not satisfied with how we've dealt with your complaint, here's what you can do next:
If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you, but you'll need to contact them within six months of receiving our final response letter.
Their website includes more information about the service, including details of the various ways they can be contacted.