Home customer help

It's quick and easy to change policy details like your name, email address or marketing preferences.

Choose the phone number that's right for you

If you’d like to register or log into your account, simply visit our page

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Still can't find them? We've got you covered...

Log in or register for our online account

Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page. 

More about LV = home insurance

Renew online if you don't need to make any changes to your policy.

Choose the phone number that's right for you

Before you decide to claim on your home insurance, you might have some questions...

How to make a claim

Read our guide to what you can and can’t claim for

How the claims process works

Your guide to water leak claims

Before you claim:

• Have your policy number and any documents to hand
• Give us as much information about the incident as you can
• Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim) 

To make a claim:

We have different ways to get in touch based on what’s wrong, so choose from the following…

Make a home claim

If it's not urgent and you bought your home insurance directly through LV=, the quickest and easiest way to make a claim is to log in or register your account. If you're having trouble logging in, please give us a call. 

We’ll usually get back to you within two working days but if there’s been severe weather and we’re particularly busy, it might take us a little longer. In case you're not able to log your claim online, please call:

0330 678 5000

From abroad: +44 1202 296762

Telephone lines open:

Mon to Fri 8am - 6pm 
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.

You’ll need to use our broker claims form if you took your policy out with a broker (not direct with LV=), for example if your policy documents say Clear or Rainbow.

Home Emergency

If it’s an emergency (for example a broken boiler, plumbing issues or loss of electrical power) and you have Home Emergency cover included in your home insurance, you can use our Home Emergency form or call our 24-hour helpline below.

If you don’t have this cover but need emergency assistance, you can call our 24-hour helpline and we’ll put you in touch with qualified tradespeople as quickly as possible.

 0330 678 5246

24 hours a day, 365 days a year
Calls will be recorded. For Text Phone, first dial 18001.

If you’ve added Home Emergency cover to your home insurance policy, we’ll arrange emergency assistance for problems like a broken boiler, plumbing issues or loss of electrical power. 

Our online form only asks a few simple questions and once it’s completed, you’ll be able to track the progress of your claim online. Report a home emergency online

Don’t have Home Emergency cover but need emergency assistance?

If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible.

If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.

"Alexa... open LV"

Available on Amazon Alexa-enabled devices, our Alexa Skill (the ability to talk to us) is here to answer questions about your LV= car, home and breakdown insurance policies.

Ask us if the contents of your garage are covered, if you're covered on your home insurance if your pipes have burst and how you can make a claim. 

Oh, and in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we? So when you want to chat, simply refer to us as LV.

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