Home customer help
Here's how we're dealing with coronavirus (COVID-19)
Home insurance support
It's quick and easy to change policy details like your name, email address or marketing preferences.
Call us on
Update your marketing preferences online
If you’d like to register or log into your account, simply visit our page
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents from 31 March 2020, you don't need a password to open them.
Still can't find them? We've got you covered...
Log in or register for our online account
Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.
Or call
For Text Phone first dial 18001
Calls will be recorded.
For Text Phone first dial 18001
Calls will be recorded.
Need to make changes to your policy when renewing?
Call us
Tell us about a new home insurance claim
Call us
Mon to Fri 9am - 5pm
Sat 8am - 12pm
For Text Phone first dial 18001
Calls will be recorded.
Mon to Fri 9am - 5pm
Sat 8am - 12pm
For Text Phone first dial 18001
Calls will be recorded.
Answer a few simple questions to report your home emergency, doing it online means you can also track its progress.
Or call the Home Emergency team
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.
Domestic Emergency Assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Legal advice
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
We will record and / or monitor calls for training and audit purposes.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
We will record and / or monitor calls for training and audit purposes.
Identity fraud assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
We will record and / or monitor calls for training and audit purposes.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
We will record and / or monitor calls for training and audit purposes.