Home customer help
Home insurance support
It's quick and easy to change policy details like your name, email address or marketing preferences.
Choose the phone number that's right for you
If your policy used to be with Legal & General, please call:
Mon to Thurs 8am - 8pm
Fri 8am - 6pm
Sat 9am - 5pm
Sun and bank holidays closed
For Text Phone first dial 18001
Calls will be recorded.
Mon to Thurs 8am - 8pm
Fri 8am - 6pm
Sat 9am - 5pm
Sun and bank holidays closed
For Text Phone first dial 18001
Calls will be recorded.
If you've always been with LV=, please call:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Update your marketing preferences online
If you’d like to register or log into your account, simply visit our page
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Still can't find them? We've got you covered...
Log in or register for our online account
Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.
Renew online if you don't need to make any changes to your policy.
Choose the phone number that's right for you
If your policy used to be with Legal & General, please call:
Fri 8am - 6pm
Sat 9am - 5pm
Sun and bank holidays closed
For Text Phone first dial 18001
Calls will be recorded.
Fri 8am - 6pm
Sat 9am - 5pm
Sun and bank holidays closed
For Text Phone first dial 18001
Calls will be recorded.
If you've always been with LV=, please call:
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
Before you decide to claim on your home insurance, you might have some questions...
Read our guide to what you can and can’t claim for
Your guide to water leak claims
How to stay safe from COVID-19 when tradespeople are in your home
Before you claim:
- Have your policy number and any documents to hand
- Give us as much information about the incident as you can
- Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
To make a claim:
We have different ways to get in touch based on what’s wrong, so choose from the following…
Make a home claim
If it’s not urgent our online claims form is the quickest way to submit your claim. We’ll usually get back to you within two working days but if there’s been severe weather and we’re particularly busy, it might take us a little longer. If your claim is urgent, please give us a call instead.
From abroad: +44 1202 296762
Telephone lines open:
Mon to Fri 8am - 6pm
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Home Emergency
If it’s an emergency (for example a broken boiler, plumbing issues or loss of electrical power) and you have Home Emergency cover included in your home insurance, you can use our Home Emergency form or call our 24-hour helpline below.
If you don’t have this cover but need emergency assistance, you can call our 24-hour helpline and we’ll put you in touch with qualified tradespeople as quickly as possible.
24 hours a day, 365 days a year
Calls will be recorded. For Text Phone, first dial 18001.
If you’ve added Home Emergency cover to your home insurance policy, we’ll arrange emergency assistance for problems like a broken boiler, plumbing issues or loss of electrical power.
Our online form only asks a few simple questions and once it’s completed, you’ll be able to track the progress of your claim online. Report a home emergency online
Don’t have Home Emergency cover but need emergency assistance?
If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible.
Call us to see if we can put you in contact with qualified tradespeople:
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.
Domestic Emergency Assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Legal advice
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Identity fraud assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Got a pressing question? We might have already answered it in our FAQs
"Hey Google, Alexa... open LV"
Available on Amazon Alexa and Google Assistant-enabled devices, our new Alexa Skill and Google Action (the ability to talk to us) is here to answer questions about your LV= car, home and breakdown insurance policies.
Ask us if the contents of your garage are covered, if you're covered on your home insurance if your pipes have burst and how you can make a claim.
Oh, and in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we? So when you want to chat, simply refer to us as LV.