Home customer help
Home insurance support
It's quick and easy to change policy details like your name, email address or marketing preferences.
Call us on
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Update your marketing preferences online
If you’d like to register or log into your account, simply visit our page
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents from 31 March 2020, you don't need a password to open them.
If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]
Log in or register for our online account
Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.
Or call
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
Calls will be recorded.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
Calls will be recorded.
Need to make changes to your policy when renewing?
Call us
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
Tell us about a new home insurance claim
Call us
Mon to Fri 8am - 6pm
Sat 9am - 1pm
For Text Phone first dial 18001
Calls will be recorded.
Mon to Fri 8am - 6pm
Sat 9am - 1pm
For Text Phone first dial 18001
Calls will be recorded.
Answer a few simple questions to report your home emergency, doing it online means you can also track its progress.
Or call the Home Emergency team
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.
Domestic Emergency Assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Legal advice
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Identity fraud assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Got a pressing question? We might have already answered it in our FAQs
"Hey Google, Alexa... open LV"
Available on Amazon Alexa and Google Assistant-enabled devices, our new Alexa Skill and Google Action (the ability to talk to us) is here to answer questions about your LV= car, home and breakdown insurance policies.
Ask us if the contents of your garage are covered, if you're covered on your home insurance if your pipes have burst and how you can make a claim.
Oh, and in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we? So when you want to chat, simply refer to us as LV.