Home customer help
Here's how we're dealing with coronavirus (COVID-19)
Due to coronavirus (COVID-19), our home call centres are closed for new sales quotes. You can still get a quote online and we’re still open for existing customers but to support our employees, we've temporarily changed our opening hours. Existing customers: Monday to Saturday 9 – 5 closed on Sunday. Claims: Monday to Friday 9-5, Saturday 8-12 and closed on Sunday. Our home emergency helpline remains open 24/7. Updated 30/03/2020.
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Home insurance support
Make changes to my policy
It's quick and easy to change policy details like your name, email address or marketing preferences.
Call us on
Update your marketing preferences online
Log in to my account
Just so you know - our online LV= account is currently only available if you chose to register when saving a quote, or buying / renewing your policy after 30 April 2019.
Request policy documents
Get copies of your policy documents.
If you have an LV= account
You can view and download your documents online
If you don't have an LV= account
No account? No problem. You can speak to a member of our live chat team who can request new documents for you
Chat now
Get a home insurance quote
See how much you could save on your home insurance. Get an online quote.
Renew my policy
Renew online if you don't need to make any changes to your policy.
Need to make changes to your policy when renewing?
Call us
Make a claim
If you want to make a claim for damage caused by a storm or flood you can report it online.
Tell us about a new home insurance claim
Call us
If you're calling from abroad+441202296762
Mon to Fri 8am - 6:30pm
Sat 8am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Home Emergency claim
Available if you purchased Home Emergency cover.
Answer a few simple questions to report your home emergency, doing it online means you can also track its progress.
Answer a few simple questions to report your home emergency, doing it online means you can also track its progress.
Or call the Home Emergency team
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Home insurance helpline
If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.
Domestic Emergency Assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Legal advice
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
We will record and / or monitor calls for training and audit purposes.
Identity fraud assistance
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
We will record and / or monitor calls for training and audit purposes.
FAQs