Do you have an LV= account set up?
- If you've already registered, make sure you're using the same email address you signed up with.
- Can’t access that email address, or want to use a different one?
No problem – just contact us and we'll delete the old account for you. Please don't set up a new account with a different email address before getting in touch.
Are your details correct?
- When you log in, make sure the details you enter match your policy documents exactly, including:
- any capital letters
- all names, including initials and middle names
- your policy number
- Also check there are no spaces before or after your name or policy number – even an extra space will stop you from logging in.
Trying to log in from overseas?
- Your LV= online account can only be accessed from the UK. If you're abroad, you'll be able to log in again when you're back.
- If you're using a VPN, this can also set your location outside the UK. Try disconnecting your VPN and connecting to Wi-Fi instead.
Log in to your LV= account
Still having trouble?
If you've tried all that and still can't log in, try:
- accepting all essential site cookies
- clearing your browser's cache
- using a different device or browser
Need a hand? If none of that's worked, please get in touch and we'll get you sorted.
