Income Protection Frequently Asked Questions

When won't you pay my claim?

Answer

We won't pay a claim if either the the claim isn't covered under the policy, fraud or deliberate misrepresentation. This is where we find out that you've intentionally kept information from us or provided false information when you applied/restart the policy or when you claim.

We wish we could pay out 100% of claims, but if we didn’t operate a responsible policy in paying out claims, the cost of cover for everyone else would become too expensive. Rest assured that we judge all claims on a case by case basis.

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