Car insurance covid-19 support

If you're struggling financially right now, we're here to help

We know how tough it is at the moment, so we want to help you where we can

Our Green Heart Support is available to our car and motorbike insurance customers who are struggling financially due to coronavirus (COVID-19), and need our support the most.

Since we started providing help to our customers earlier this year, we've been reviewing our support to make sure that we're reacting to the ever-changing coronavirus (COVID-19) situation to support our most financially vulnerable customers.

So, If you've been furloughed, you're self-employed and unable to work, have become unemployed, or have had a reduction in working hours due to coronavirus (COVID-19) and you're struggling financially, we’re here for you.

If you’d like to request some support, please give us a call on 0800 085 5608

This support is available to existing LV= car or motorcycle customers or anyone in their household who: 
  • Have been furloughed
  • Are self-employed and unable to work or trade due to coronavirus (COVID-19)
  • Have become unemployed due to coronavirus (COVID-19)
  • Are struggling financially from a reduction in working hours due to coronavirus (COVID-19)
If none of the above applies to you, there may be other ways we can help. Since the beginning of the lockdown, we’ve been helping all our customers to reduce their premiums by temporarily changing their cover, for example reducing mileage or switching to fire and theft if they don’t intend to use their car at this time. If you’d like to find out what we can do for you, please call us on 0800 085 5608

Lines open: 
Monday to Friday 8 – 8,  Saturday and bank holidays 9 – 5 and Sunday 10 – 4. Calls will be recorded. For Text Phone, first dial 18001.


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