vishing

Receiving nuisance calls? Don't be a victim to vishing

What is vishing?

Vishing is another way for fraudsters to commit financial crime by using the phone to get private, personal and financial information from unsuspecting people.

  • Vishers make cold calls and usually pretend to be from a well-known organisation. They will try to gather your personal information throughout the course of the call.
  • Vishers may already have some personal information about you which could've been obtained via social media or other open source avenues. Vishers will likely use this limited information to try and imply they are calling from a genuine company or for legitimate reasons. However, their main goal is to obtain as much of your information as possible for their financial gain.

what to do

What to do if you experience a nuisance call

It's likely that you've had calls asking about your insurance cover in the past, and you've possibly even been offered “better deals”. These calls are usually made by marketing firms or lead generators and you should always be cautious of providing your personal information to any unexpected callers.

A plant, laptop and a cup of coffee
  • Only give your personal information when you are absolutely sure the caller is genuine.
  • If you suspect a Vishing call, challenge the caller. Ask for more information including their name, company, contact details, the reason for their call and where they got your number.
  • Call back. Many companies, including LV=, will always invite you to call us back for re-assurance if you’re unsure of the legitimacy of the call. Always use a contact number located on previously received documentation or from the genuine company’s website.
  • If you use a servicing agent (IFA), contact them directly to check if the unsolicited call is linked to them.
  • Report it. If you’ve received a suspicious or nuisance call you can email our financial crime team at [email protected].

What are we doing about Vishing and how do we protect you?

What are we doing?

It can be difficult for us to investigate each individual case, especially if there isn't a lot of information about the caller.
 
Our Financial Crime Team conduct regular analysis of inbound calls received by the business and information provided by customers that are considered as suspicious, Vishing or nuisance calls. All reported calls are collated and reviewed to identify organisations or trends that may cause a risk not only to our customers but also the business, particularly our policy and claim areas.

How do we protect you?

When managing your policy, we may pass your details to approved relevant third parties such as solicitors. However, we will always let you know in advance who they are and why they'll be contacting you.

LV= don't sell any data and being FCA (Financial Conduct Authority) regulated and ICO (Information Commissioners Office) registered, LV= has a duty to protect its customers, members and employees. To do this we have strict controls and robust procedures in place that prevent and detect fraud or financial crime.

Do you suspect fraud?

If you have an LV= policy and are worried that you have, or have almost, been a victim of fraud please email us straight away [email protected]

If you don't have an LV= policy, you can report your financial crime suspicions to the national independent Insurance Fraud Bureau or call their Cheat Line on 0800 422 0421.

Don’t just ignore it. Even if it turns out you haven’t been a victim of fraud we’re here to help.