Mimecast secure email instructions

Mimecast email security

Your security is our top priority

As an organisation that is constantly handling sensitive personal information; your security is our top priority. For our customer communications we are utilising a tool powered by Mimecast and utilises Transport Layer Security (TLS) to protect our communications.

You can download our 'How to use Mimecast Secure Mail' guide or read below for the quick guide. 

How to use Mimecast Secure Mail

Welcome Email

If this is the first time that you are receiving a secure email, you will receive the email notification shown below. It is particularly important that you retain this email until you can successfully login to the platform. If you request a password reset, you will also receive this email notification. This will work on both computer browsers and mobile devices.

Please note: the email sender will always be [email protected]

To access the Secure Messaging System, click the ‘create a password’ link within the email which will require you to choose a secure password.

Log into the Secure Messaging System

After creating your password, you’ll be taken to the login page where you’ll be asked to login using your email address and password you just created. 

Please note: Access to the Secure Messaging System is intended for the sole use of the intended recipient. Login details should not be shared with other parties.

Secure Message Notification

If you have already created a profile within Mimecast, you will receive the email notification shown below. To access the Secure Mail System, you will need to click the ‘Secure Messaging Service’ link within each subsequent email that you receive. There is also a link within this notification where you can reset your password, if needed.

Password reset

To reset your password enter your email address in the below field, click ‘Next’ and then click ‘Forgot your password?’.

Viewing your secure email

Now you’re authenticated securely, you can view secure emails sent to you within the portal:

Click on the email to view the content. 

Document expiration

We recommend that you download any documents or print the required information as these emails do have a lifetime of 45 days from date of LV= sending.

Each email has an expiration date which is indicated on the email in blue text.

Frequently asked questions

Mimecast user guide

I have received an email from [email protected]. It is asking me to enter my email and create a password – why have I received this?
Why do you have to do it this way can I not just have a normal email with the attachment?
Is there a help guide on how to access the email?
What do I do if I am not expecting anything from LV= or I am worried it is a scam?
Do I have to log in every time you send me an email?
It says the email will expire on a certain date, why is this and what should I do?
Can you access this on any type of phone or computer? Do I need any specialist software to read the emails or attachments?
What happens to the information I have used to set up my Mimecast account?
What do I do if I forget my password?
Can I reply to LV=?
Can I attach a file?
What if LV= reply to this email again?