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AGM 2017

Announcing our AGM


If you're a member of LV=, we’ll write to you with details of the AGM in May 2017. If you haven’t heard from us by the end of May or you have any questions about the AGM call us on 0800 202 8102 between 8.30am and 6.30pm Monday to Friday.

You can also email us with an AGM query.

How to vote

If you're entitled to vote you can do this in one of three ways:

  1. Go to and cast your votes online. You'll need to type in your two-part voting code which is in your AGM letter or simply click the blue button on your email.
  2. Fill in the proxy form in your AGM pack and send it back to us.
  3. Come along to the AGM on Tuesday 20 June 2017.
The Hilton hotel in Bournemouth shown at night

Important notes

  1. To attend and vote at the AGM you must be 18 or over. You must also have held an LV= product which qualifies for membership for at least a year, as at the date of the AGM or, where voting by proxy, as at 15 June 2017.
  2. A Member entitled to attend and vote at the AGM may appoint any person as a proxy to act on his or her behalf at the meeting, and may instruct the proxy how to vote. A proxy does not need to be a Member.
  3. Please bring your voting form to the meeting, together with another form of identification. If you need another AGM Proxy Form, you can request this by emailing us at or by phoning 0800 202 8102.

This year’s seven Resolutions in full

  1. To receive the Report and Accounts for the year ended 31 December 2016. You can view the report online at If you prefer you can request a copy by emailing us at, writing to LV=, County Gates, Bournemouth, Dorset, BH1 2NF or by phoning 0800 202 8102. Copies will also be available at our AGM.
  2. To appoint Alan Cook as a Director and Chairman for an initial term of one year. Alan was appointed by the Board as a Director on 1 January 2017. See Note 1.
  3. To re-appoint David Neave as a Director for a further term of three years. See Note 2.
  4. To re-appoint Richard Rowney as a Director for a further term of three years. See Note 2.
  5. To re-appoint Philip Moore as a Director for a further term of three years. See Note 2.
  6. To approve the 2016 Directors’ Remuneration Report (excluding the Directors’ Remuneration Policy). See Note 3.
  7. To re-appoint PricewaterhouseCoopers LLP as the Society’s auditor until the end of the next AGM. See Note 4.


  1. Under our Rules, Directors appointed by the Board since the last AGM must resign and offer themselves for re-election at the next available meeting of Members. LV=’s Chairman volunteers himself for re-election as a Director every year.
  2. Under our Rules, Directors must resign and offer themselves for re-election every three years.
  3. Since we are not proposing any significant changes to the Remuneration Policy that was approved by Members at the 2015 AGM, only the 2016 Report on the Directors’ Remuneration, in accordance with the reporting requirements for listed companies, will be an advisory vote. This is not a legal requirement or in our Rules, but your Board believes it is best practice to allow Members to express a view.
  4. PricewaterhouseCoopers has been the Society’s auditor since 2008. Legislation regarding audit firm rotation now requires that the external audit contract be put out to tender at least every ten years. In view of this, the Audit Committee has initiated the audit tender process which will conclude during the course of the coming year, with appointment subject to Member approval at the 2018 AGM. In 2016 we paid our external auditors £1.5m for them to complete a statutory audit of the Society and its subsidiaries.

Attending the AGM

If you are a member and would like to attend the meeting, please bring your invitation letter with another form of identification.

  1. Where: The Ballroom, Hilton Hotel, Bournemouth, Dorset, BH2 5EL
  2. When: Tuesday 20 June 2017
  3. Time: Doors to the AGM will open at 2.50pm, The meeting will start promptly at 3.00pm.

Light refreshments are available from 2.15pm.

The Hilton Bournemouth is situated on a hill near to the shops and beach in the centre of Bournemouth. From the East (Southampton) or the West (Poole) driving along the A338 please take the B3066 and head towards the Bournemouth International Centre (BIC). The Hilton rises to eight floors and is very easily seen on the approach to the BIC from either direction. The Terrace Mount Car Park is a short term public car park situated below the Hampton by Hilton Bournemouth hotel which is situated next to Hilton Bournemouth. Car park charges do apply. Please park your car on Level 1 for easier access. There are steps from the car park to the hotel and a pavement alternative for anyone with mobility requirements

A map of Bournemouth showing directions to the AGM Hilton Bournemouth

Frequently asked questions (FAQs)

What's a Friendly Society?
Friendly Societies are mutual organisations that were set up to help and encourage underprivileged people to improve their financial well-being.
What's a mutual?
Unlike public companies which are owned by external shareholders, mutual societies are all owned by their members. Any profits we make are usually reinvested into the business for the future, or if the board decide, distributed to some or all of the members.
How does someone become a member of LV=?
Having a certain product with LV= (underwritten by the society) automatically makes you a member. General Insurance products, like car and home insurance, which are provided by subsidiaries of LV=, don't qualify for membership, so someone who only has one of these types of policies is a customer of LV=, rather than a member.
So if I'm a member, what does that mean?
You are entitled to have a say in in the way your business is run, by voting at our Annual General Meeting (AGM).
You're entitled to member discounts on some of our general insurance products, like car and home insurance.
You can use the Member Care Line for help and advice.
You could apply to the Member Support Fund for a grant if you are in financial hardship.
You can nominate a good cause to receive £10,000 through the Member Community Fund.
What's an Annual General Meeting (AGM)?
It's a yearly event that allows our members to give an opinion on the way we are run and is normally abbreviated to AGM. AGM's are usually held by official bodies, clubs and financial institutions, not only as a legal requirement, but because it's written into their constitution or is the right thing to do.
Why do you have an AGM?
By law we need to hold an annual meeting for our members. The meeting deals with matters such as the approval of the previous year's financial statements, the election of board directors and the auditor. It's also an opportunity for the board to tell members about the way the business is run, and for members to ask the board questions.
What's a proxy?
A proxy is someone you can nominate to vote for you. Your proxy could be the chairman of the meeting, or someone else. As a member, you can ask a proxy to vote in a particular way, or let them vote as they see fit. The proxy votes will be used if the chairman calls for a poll.
What's a poll?
A poll is a vote that is conducted using voting forms. These will include poll cards handed out to attendees at the meeting and the proxy forms received by post.
Why would a poll be called?
If the show of hands at the meeting differs from the result of the proxy votes, the chairman will call for a poll to ensure the majority vote is carried.
I haven't been a member for 12 months yet, can I still come along to the meeting?
Yes, you can watch the proceedings, you just can't cast a vote. If you have any questions which we haven't answered, please call us on 0800 202 8102 .

Making a difference to a good cause

The charity you nominate should be one:

  1. close to your heart
  2. that you think is deserving that will put the money to good use
  3. which is doing good work in the UK
  4. is consistent with the traditions and values of LV=
  5. is not politically controversial.


  1. If you cast your vote, either by postal or online proxy, in the LV= 2017 AGM you’ll automatically be able to nominate a charity to benefit from a donation which reflects the number of proxy votes received.
  2. The charity must be registered in the UK and therefore have a UK charity registration number (this can normally be found on their website and their documents but we can find this for you).
  3. You can only make one nomination.
  4. The amount of the donation depends on the number of proxy votes we receive by the deadline of 3.00pm on Thursday 15 June 2017.
    Up to 50,000 proxy votes received = £15,000 Between 50,001 and 100,000 proxy votes = £20,000 Over 100,000 proxy votes = £25,000
  5. To be considered, nominations must be made at the same time as registering a proxy vote. All proxy votes and nominations must be received before 3.00pm on Thursday 15 June 2017. One proxy vote, where a charity has been nominated, will be randomly selected by the Member Relations team at LV= by 31 July 2017.
  6. To ensure Members’ interests are maintained, the Member Relations team will ask the LV= Member Panel to confirm that the charity is aligned with our values. Their decision is final. If the charity is deemed unsuitable, another proxy vote will be selected.
  7. The Member whose charity is chosen may be asked to take part in publicity. They agree to having their name and county of residence published in LV= communications to announce the news and for related marketing purposes.
  8. For the full terms and conditions please go to
  9. We reserve the right to refuse to donate the allotted sum and/or to change these conditions at any time.

Our 2016 Annual Report and Accounts