Doctor services

Confidential, expert medical advice you need at a time and place that's convenient for you

What is LV= Doctor Services?

Expert medical services at no extra cost for eligible customers

  •  We know that when it comes to your health you want the best, and as the UK healthcare system continues to change and our lives get even busier, the need for quality, convenient medical advice has never been greater.

  • So, we’ve added LV= Doctor Services to selected LV= products* at no added cost. It’s about going beyond the financial support you’d expect from an insurer and doing more. That’s why we’re giving you and your spouse/partner fast and convenient access to six expert medical services provided by Square Health in one simple, easy to use app or by phone request - to help you to look after your health, whatever your medical concern, wherever you are.

How to use the LV= Doctor Services App

Read the transcript

How to register

Getting set up couldn't be easier.

  • You can register for our Doctors Services after your policy starts.
  • Then download the LV= Doctor Services app to your smartphone via your usual app provider.
  • Complete your personal details in the LV= Doctor Services app, and your LV= PIN which is included in your policy pack.
  • You’re all set up and ready to use the services. For the discounted health MOTs you’ll need to call Square Health on 0333 577 7105.

If you don't have a compatible smartphone, you can contact Square Health on 0333 577 7105 to register for this service. Your spouse/partner will also need to register and download the app to use the services and where an appointment cap per year is applied, this is shared with the policyholder or person insured.

You can choose an appointment between 8am – 7pm Monday to Friday (excluding bank holidays) and 9am – 1pm Saturdays at a time to suit you.


If you have purchased one of the following policies then you are entitled to LV= Doctor Services

*The following products bought after 6 June 2017 are included:

  • Life Protection, Combined Life and Critical Illness, Income Protection, Personal Sick Pay, Mortgage and Rent Cover, Family Income Benefit, Family Income Assurance and Gift Inter Vivos bought through an independent financial adviser.
  • LV= 50+ plan, Life Protection or Life with Critical Illness bought directly with LV=.

The following products bought after 1 November 2017 are included:

  • Flexible Transitions Account, Protected Retirement Plan, Lifetime Mortgage Lump Sum and Lump Sum+, Flexible Lifetime Mortgage and Flexible Guarantee Bond.

The following products bought after 3 September 2018 are included for the life assured:

  • Key Person Cover, Share & Partnership Protection, Relevant Life Cover and Executive Income Protection.

LV= Doctor Services is a non-contractual benefit and can be changed or removed at any time.

Your children up to age 16 are covered for the Remote GP, Prescription Services and Second Opinion services, where you are the parental guardian. Your spouse/partner is covered for all six services providing they live at the same address. 

Square health

Founded by practising doctors, our partner Square Health provides expert medical services using the latest online technology.

With one of the largest networks of over 5,000 UK medical professionals, including doctors and healthcare specialists, each Square Health practitioner is highly trained and experienced, as well as being registered with the GMC (General Medical Council) and based in the UK.

Contact us

Need to get in touch?

Contact us about Doctor Services

Man with a headset

For any questions about registering for LV= Doctor Services.

Protection products: 0800 756 8526

Retirement products: 0800 756 8587

8:30am - 6:30pm Mon- Fri
TextDirect: first dial 18001
We may record and/or monitor calls for training and audit purposes.

Contact Square Health

Call or email Square Health for any questions about Square Health, or the services they provide.

Call: 0333 577 7105
We may record and/or monitor calls for training and audit purposes.