Doctor services

Confidential, expert medical advice you need at a time and place that's convenient for you

What is LV= Doctor Services?

Expert medical services at no extra cost for eligible customers

  •  We know that when it comes to your health you want the best, and as the UK healthcare system continues to change and our lives get even busier, the need for quality, convenient medical advice has never been greater.

  • So, we’ve added LV= Doctor Services to selected LV= products* at no added cost. It’s about going beyond the financial support you’d expect from an insurer and doing more. That’s why we’re giving you and your spouse/partner fast and convenient access to six expert medical services provided by Square Health in one simple, easy to use app or by phone request - to help you to look after your health, whatever your medical concern, wherever you are.

Remote GP

Our Remote GP service gives you and your spouse/partner (living at the same address) 24/7 access and unlimited consultations with a UK doctor to talk through any health issues or medical concerns without travelling to your surgery, or sitting in the waiting room.

Simple, convenient and confidential, it’s quick and easy to get a GP appointment, wherever you are – at home, at work or on holiday.

Open the LV= Doctor Services app, click Remote GP and book your face-to-face video or phone consultation with a qualified UK GP, at a time to suit you.

Appointments are available 24/7 and usually within 2 hours. You can choose from available appointment times provided and please allow 15-20 minutes for your consultation. All GPs are based in the UK and registered with the General Medical Council (GMC).

Remote GP can help you get treatment for:

  • colds and flu
  • headaches and migraines
  • back problems
  • serious illnesses
  • sickness and diarrhoea
  • skin rashes and abscesses
  • mental health
  • sports injuries

Your Remote GP will:

  • treat everyday illnesses
  • provide a diagnosis
  • refer you to a specialist

After your appointment, your medical information will be updated in the app so you can refer back to it if you need to. Your medical information will only be shared with your normal GP if you request it.

Second opinion

Our Second Opinion service is here to help you check a diagnosis, clarify any unanswered questions and help you understand your treatment options. It may not mean that your diagnosis is changed, but it could help to provide reassurance that the initial diagnosis is right.

Why use the Second Opinion service?

  • Investigate a diagnosis
  • Confirm a diagnosis
  • Get referral to a specialist
  • Manage mental health
  • Feel reassured

Common treatment areas:

  • a cancer diagnosis
  • heart and cardiovascular issues
  • hip complaints
  • knee complaints
  • mental illness

The specialist you select for your consultation can be chosen to best match your diagnosis or medical condition, from a leading network of over 5,000 UK medical Professionals . The Second Opinion service is offered in line with recommendations and advice by the UK National Institute for Health and Care Excellence (NICE) guidelines.

Simple, convenient and confidential, it's now quick and easy to get a Second Opinion, along with any treatment, wherever you are. And only at your request will your medical information shared with your own GP.

Booking an appointment is easy; simply open the LV= Doctor Services app, click Second opinion and book your face-to-face video or phone consultation at a time to suit you.

Prescriptions

Prescriptions are available when you use Remote GP. The consulting doctor is able to prescribe medicines in the same way as your local doctor. Using our Prescription service to get the medication you need or start a course of treatment is:

  • convenient - the prescription will be emailed, posted or sent to a pharmacy near you for collection
  • fast - no waiting time spent at your surgery, so you can get the medication you need and fast

Once you agree to a course of treatment in your Remote GP appointment, your GP will give you a private prescription. You just need to choose whether you want your prescription:

  • emailed to you
  • posted to you (first-class)
  • or sent direct to a local pharmacy for you to collect in 1-2 hours

As these are private prescriptions, you'll need to pay for the prescription medicine when you collect it. Your consulting GP will guide you through any costs. No exemptions are valid with this service e.g. free prescriptions for people over 65.

If appropriate, the GP can also prescribe a sick note for a fixed fee of £15

Prescription Services is registered with the Care Quality Commission (CQC).

Remote Physiotherapy

Remote Physiotherapy gives you and your spouse/partner access to up to 5 remote sessions (per year)* with a qualified physiotherapist, with no need for GP referral.

An initial video assessment is arranged through the app, at a time that suits you, where your physiotherapist will develop a treatment plan to help you get back on your feet.

Your physiotherapist can provide you support on a number of areas including:

  • Back pain
  • Sports injuries
  • Sprains
  • Trapped nerves
  • Tight muscles

Treatment may involve exercises -  your physiotherapist can send you an information pack with equipment such as foam rollers and exercise bands to support your treatment.

Booking an appointment is easy; simply open the LV= Doctor Services app, click Remote Physiotherapy Services and book your video or phone consultation at a time to suit you.

*Where an appointment cap per year is applied, this is shared with your spouse/partner.

Remote Psychological services

Dedicated care is available for any mental health concerns you or your partner/spouse may have. Through the app you can arrange an initial session with a qualified professional who can assess your needs and develop a tailored treatment programme. You’re able to benefit from 5 remote sessions per year*, at no additional cost. 

Treatment may include counselling, cognitive behaviour therapy (CBT) as well as other mental health treatments. You may also get referred for a face to face consultation if your therapist feels this is beneficial.

Emotional and behavioural support is available on a range of issues including:

  • Anxiety, panic and phobia
  • Depression
  • Substance abuse
  • Obsessive compulsive behaviour
  • Post-traumatic stress disorder
  • Sleep disorders
  • Eating disorders

Booking an appointment is easy; simply open the LV= Doctor Services app, click Remote Psychological Services and book your video or phone consultation at a time to suit you.

*Where an appointment cap per year is applied, this is shared with your spouse/partner.

 

Discounted health MOTs

As part of LV= Doctor Services, you and your spouse/partner are able to benefit from 25% off health MOTs. A health MOT is an overall assessment of your health, and includes tests such as blood pressure checks and vital organ analysis. Your result shows you your current health, potential risks, and identifies ways you can improve your health.

You can choose from three different health MOTs which vary in price and comprehension - LV= Snapshot, LV= Well, and LV= Well+.

Health markers:
LV= Snapshot  LV= Well LV= Well +
Kidney health



Proteins


Bone health ✔ 
Gout risk


Diabetes risk ✔ 

Cholesterol status


Liver health


Anaemia risk x

Blood cancer risk x

Clotting status x

Lung function x x
Thyroid health x x
Nutrition consultation x x
Urinalysis x x

 

With the discount prices range from £59 - £199 for a health MOT, depending on the test that you choose. 

 

MOT type Normal cost LV= members price (25% discount)
Snapshot £79 £59
Well £199 £149
Well+ £265 £199

 

To book a discounted health MOT you’ll need to call Square Health directly on 0333 577 7105 and discuss your MOT options. 

How to use the LV= Doctor Services App

Read the transcript

How to register

Getting set up couldn't be easier.

  • You can register for our Doctors Services after your policy starts.
  • Then download the LV= Doctor Services app to your smartphone via your usual app provider.
  • Complete your personal details in the LV= Doctor Services app.
  • You’re all set up and ready to use the services. For the discounted health MOTs you’ll need to call Square Health on 0333 577 7105.

If you don't have a compatible smartphone, you can contact Square Health on 0333 577 7105 to register for this service. Your spouse/partner will also need to register and download the app to use the services and where an appointment cap per year is applied, this is shared with the policyholder or person insured.

You can choose an appointment between 8am – 7pm Monday to Friday (excluding bank holidays) and 9am – 1pm Saturdays at a time to suit you.

Eligibility

If you have purchased one of the following policies then you are entitled to LV= Doctor Services

*The following products bought after 6 June 2017 are included:

  • Life Protection, Combined Life and Critical Illness, Income Protection, Personal Sick Pay, Mortgage and Rent Cover, Family Income Benefit, Family Income Assurance and Gift Inter Vivos bought through an independent financial adviser.
  • LV= 50+ plan, Life Protection or Life with Critical Illness bought directly with LV=.

The following products bought after 1 November 2017 are included:

  • Flexible Transitions Account, Protected Retirement Plan, Lifetime Mortgage Lump Sum and Lump Sum+, Flexible Lifetime Mortgage and Flexible Guarantee Bond.

The following products bought after 3 September 2018 are included for the life assured:

  • Key Person Cover, Share & Partnership Protection, Relevant Life Cover and Executive Income Protection.

LV= Doctor Services is a non-contractual benefit and can be changed or removed at any time.

Your children up to age 16 are covered for the Remote GP, Prescription Services and Second Opinion services, where you are the parental guardian. Your spouse/partner is covered for all six services providing they live at the same address. 

Square health

Founded by practising doctors, our partner Square Health provides expert medical services using the latest online technology.

With one of the largest networks of over 5,000 UK medical professionals, including doctors and healthcare specialists, each Square Health practitioner is highly trained and experienced, as well as being registered with the GMC (General Medical Council) and based in the UK.

Contact us

Need to get in touch?

Contact us about Doctor Services

Man with a headset

For any questions about registering for LV= Doctor Services.

Protection products: 0800 756 8526

Retirement products: 0800 756 8587

8:30am - 6:30pm Mon- Fri
TextDirect: first dial 18001
We may record and/or monitor calls for training and audit purposes.

Contact Square Health

Call or email Square Health for any questions about Square Health, or the services they provide.

Call: 0333 577 7105
We may record and/or monitor calls for training and audit purposes.