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Care Navigator

Navigate your way through the care system

What is Care Navigator?

Specialist support and guidance for you or a loved one seeking later-life care.

We know that looking into care options in later-life can be daunting, with so many choices and decisions to make. It’s often an emotional and unsettling time, especially when looking into care for those we love.
That’s why we’ve teamed up with MorganAsh to offer you Care Navigator, a service designed to help people navigate the complex care system.
Care Navigator offers independent care advice to help you feel confident that you’re making the best possible care decisions – for yourself, or a loved one. You can get the specialist help you need to make the right decision. Start with a free initial phone call and complimentary guide. And, if you decide you want even more support you'll get 10% off the price.

WHAT’S INCLUDED?

Specialist help and guidance that only years of healthcare experience can provide

Everyone using Care Navigator will speak with experienced nurses – people who understand the physical, mental and emotional needs of finding the right care in later life. The nurses will listen carefully to understand your needs and wishes, whilst providing the right balance of empathy and practical advice. Their role is to understand your specific needs and match those to the most suitable care.

Depending on the service level selected the nurses will:

Guide and support you through the process, whether that’s advising on care support at home or helping find a reputable care home
Explain the various care options in the most simplest way
Research the most suitable care providers, including nursing homes and home care.

MorganAsh offer a truly independent service with no commission for any service provider they recommend, helping make sure you are given unbiased and impartial advice. Their only concern is helping you to find the right care, providing you with guidance you can trust.

We have several Care Navigator options available for LV= members and customers – with a 10% discount off standard prices.

Service level	Description
Initial call FREE	Free initial conversation outlining the options available. You will also be sent a free care home guide to help you get started if you want to manage arrangements yourself.
Silver package Initial care needs assessment £180 with LV= Discount	Assess present care needs, current situation, accommodation, medical situation, family circumstance, availability of Wills and Power of Attorney. Recommend a care solution Provide a Care Assessment Report
Gold package Comprehensive care needs assessment with you, your family, medical professionals and local authority £495 with LV= Discount	Assess present care needs, current situation, accommodation, medical situation, family circumstance, availability of Wills and Power of Attorney. Recommend a care solution Provide a Care Assessment Report On-going service for up to 6 weeks Liaise with family members Liaise with medical professionals Liaise with local authority Assist with discharge planning
Platinum package Comprehensive care needs assessment and delivery of the recommended care solution £765 with LV= Discount	Assess present care needs, present situation, accommodation, medical situation, family circumstance, availability of Wills and Power of Attorney. Recommend a care solution Provide a Care Assessment Report On-going service for up to 3 months Liaise with family members Liaise with medical professionals Liaise with local authority Assist with discharge planning Arrange interim care Research appropriate care providers Provide a care home report Ongoing service for up to 3 months

Care Navigator terms and conditions

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Find out more about the LV= Care Navigator

View video transcript

Finding the right care can be a challenge. Everyone’s needs are different. And, up and down the country, care and care homes are different. There isn’t one single place to go to for guidance.

At times like these, everyone welcomes a little Peace of Mind.

Care Navigator is a specialist advice service, staffed by experienced nurses. We provide expert help for people faced with difficult life choices.

We take time to understand the needs of each person and match those to the best local care – whether that’s provided at a nursing home, or in the person’s own home. We can also help plan any adaptations needed to make life more manageable. We explain the options, so it’s easier to make an informed choice.

Whether planning ahead, or because unforeseen events mean that care needs to be found quickly, we can help… help people to make choices that would otherwise be challenging. Complicated choices. Daunting choices. Choices that last. Care Navigator helps shoulder the burden, because getting care right is crucial.

Care Navigator. Helping people plan today, for a better tomorrow.

More about our Care Navigator services

Because everyone’s needs are different, Care Navigator is a three-tiered service with optional services at each level.

Building an understanding - Because finding and recommending the best outcome depends on the exact needs of the individual. We assess the person’s current health, living arrangements, aspirations and wishes. Only once we have a good understanding of the situation can we make recommendations on the best ways forward.

Liaising with medical and support professionals - Sometimes it helps for us to have discussions with medical professionals to establish the best solution. Planning care is an emotionally draining time for everyone, and we usually engage with different family members to discuss the available options – and to facilitate the appropriate solution.

Preparing a detailed report - We provide a comprehensive care assessment report. Where clients wish to find and assess their own care providers, our care assessment report provides an excellent, detailed specification of services required, which can be shared with prospective providers.

Searching for care - Once a care assessment report is completed, the search for the right care can begin. We look for suitable providers within defined locations to determine the best care. Typically, we try to recommend at least three suitable solutions, but this does depend greatly on availability.

Making recommendations - We recommend that the family visits the preferred homes, or suppliers of home services, to make the final decision. If required, we can undertake a care home audit. This is performed by a professional nurse who has extensive knowledge of care homes and the challenges of finding the right care.

Contact MorganAsh

Need to get in touch?0330 159 8174

All calls are recorded and may be monitored for training and audit purposes.

Alternatively email at [email protected]

MorganAsh will give LV= members and customers a free initial call and a free copy of their care home guide.

Our partner MorganAsh is an expert provider of support services. They combine bespoke technology with professional healthcare expertise.

Peace of mind - MorganAsh services provide help for people when they need it most. Their offerings go beyond other healthcare services by providing support and empathy as well as practical help.