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<div id="" data-propsId="3b1dcb79029140e0a3196c91ef257ac9" class="react-component" data-name="HeaderBanner"><div id="react_0HNOP2RFGFQAI"><div class="headerBanner headerBanner--hasSecNav headerBanner--alignLeft headerBanner--clover headerBanner--overlay theme--text-white headerBanner--alt headerBanner--headlineOnly theme-warm-grey visible"><div class="headerBanner__image"><div class=""><picture class="bg-image"></picture><div class="mask"><svg version="1.1" x="0px" y="0px" viewBox="0 0 1400 150" width="1400" height="150" fetchPriority="high" loading="eager" decoding="async" preserveAspectRatio="xMinYMax"><defs><linearGradient id="headermask-gradbg"><stop offset="0%" stop-color="#FCF9F2"></stop><stop offset="100%" stop-color="#FCF9F2"></stop></linearGradient></defs><path d="M1400,151H0V133s135,23,383,13C618,136,892,120,1400,0" fill="url(#headermask-gradbg)"></path></svg></div></div></div><div class="container"><div class="headerBanner__body"><div class="headerheadline"><span class="headerBanner__category">Care Navigator</span><h1 class="headerBanner__body__headline">Navigate your way through the care system</h1></div></div></div></div></div></div>
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<div><section class="module product-features theme-warm-grey module--product module-noCurveTop module-noCurveBottom      theme--text-green "><div class="wrapper"><div class="container product-features__container"><div class="columns@md product-features__main"><div><div class="head  theme-text-undefined moduleheader"><div class="head__main"><p class="title h2">What is Care Navigator?</p><p class="lead">Specialist support and guidance for you or a loved one seeking later-life care.</p></div></div><div class="imagerenderd editableimage"><span class="image product-features__image hide@sm"><img fetchPriority="auto" loading="lazy" decoding="async"  src="/-/life/media/flourishes/generic/pension-advice-360x140.svg?h=120&amp;iar=0&amp;w=360&amp;hash=5969120FDF143E85CB106F55EA391DD9" alt="Image of signposts, abacus toy and a piggy bank next to coins" width="360" height="120" /></span></div></div><div><div class="editablediv product-features__body bulleted"><ul>
    <li>We know that looking into care options in later-life can be daunting, with so many choices and decisions to make. It&rsquo;s often an emotional and unsettling time, especially when looking into care for those we love.</li>
    <li>That&rsquo;s why we&rsquo;ve teamed up with MorganAsh to offer you Care Navigator, a service designed to help people navigate the complex care system.</li>
    <li>Care Navigator offers independent care advice to help you feel confident that you&rsquo;re making the best possible care decisions &ndash; for yourself, or a loved one. You can get the specialist help you need to make the right decision. Start with a free initial phone call and complimentary guide. And, if you decide you want even more support you'll get 10% off the price.</li>
</ul></div></div></div></div></div></section></div>
<div id="" data-propsId="25d75ea6215348718b004f641b4f1b90" class="react-component" data-name="Cover"><div id="react_0HNOP2RFGFQAJ"><div><section class="module product-cover theme-dusty-mint module--product module-noCurveTop module-noCurveBottom       "><div class="wrapper"><div class="container product-cover__container"><div class="product-cover__wrapper"><div class="product-cover__main"><div class="columns@md columns@md--wide"><div><div class="product-cover__cell"><div class="head head--compact  theme-text-undefined moduleheader"><div class="head__main"><h2 class="label">WHAT’S INCLUDED?</h2><p class="title h2">Specialist help and guidance that only years of healthcare experience can provide</p></div></div></div></div><div><ul><li class="product-cover__cell linked"><div class="imagerenderd editableimage"><span class="image product-cover__icon"><img fetchPriority="auto" loading="lazy" decoding="async"  src="/-/life/media/icons/generic-site-wide/heart-group-40x40.svg?h=40&amp;iar=0&amp;w=40&amp;hash=807FB9D746605E6C6A6B2C4B8F2351DF" alt="Green hearts" width="40" height="40" /></span></div><div class="product-cover__data"><div class="product-cover__copy links"><a href="#"><span class="editable">Expert help from experienced nurses </span></a></div><div class="product-cover__price"></div></div><div class="product-cover__link-icon"><span class="icon icon--rightarrow"><svg fetchPriority="auto" loading="lazy" decoding="async" focusable="false" width="16" height="9" viewBox="0 0 16 9" style="transform:rotate(-90deg)"><path d="M8,8.4 15.4,1.5 14.5,0.4 8,5.3 1.5,0.4 0.6,1.5"></path></svg></span></div></li><li class="product-cover__cell linked"><div class="imagerenderd editableimage"><span class="image product-cover__icon"><img fetchPriority="auto" loading="lazy" decoding="async"  src="/-/life/media/icons/generic-site-wide/advice-50x50.svg?iar=0&amp;hash=3FFC92FDCDC164EDA600F973527552BE" alt="" /></span></div><div class="product-cover__data"><div class="product-cover__copy links"><a href="#"><span class="editable">Independent impartial advice </span></a></div><div class="product-cover__price"></div></div><div class="product-cover__link-icon"><span class="icon icon--rightarrow"><svg fetchPriority="auto" loading="lazy" decoding="async" focusable="false" width="16" height="9" viewBox="0 0 16 9" style="transform:rotate(-90deg)"><path d="M8,8.4 15.4,1.5 14.5,0.4 8,5.3 1.5,0.4 0.6,1.5"></path></svg></span></div></li><li class="product-cover__cell linked"><div class="imagerenderd editableimage"><span class="image product-cover__icon"><img fetchPriority="auto" loading="lazy" decoding="async"  src="/-/life/media/icons/generic-site-wide/note5-40x40.svg?h=40&amp;iar=0&amp;w=40&amp;sc_lang=en&amp;hash=35E64DC09D96E0B6652FBF1809ACD201" alt="banknote " width="40" height="40" /></span></div><div class="product-cover__data"><div class="product-cover__copy links"><a href="#"><span class="editable">10% discount for LV= members and customers </span></a></div><div class="product-cover__price"></div></div><div class="product-cover__link-icon"><span class="icon icon--rightarrow"><svg fetchPriority="auto" loading="lazy" decoding="async" focusable="false" width="16" height="9" viewBox="0 0 16 9" style="transform:rotate(-90deg)"><path d="M8,8.4 15.4,1.5 14.5,0.4 8,5.3 1.5,0.4 0.6,1.5"></path></svg></span></div></li></ul></div></div></div></div><div class="allOverlayContent"><div class="overlayContent overlayContent--product"><div class="overlayContent__label"></div><h2 class="overlayContent__heading">Expert help from experienced nurses </h2><div class="editablediv overlayContent__text"><p><span style="color: black; font-size: 13px;">Everyone using Care Navigator will speak with experienced nurses &ndash; people who understand the physical, mental and emotional needs of finding the right care in later life. The nurses will listen carefully to understand your needs and wishes, whilst providing the right balance of empathy and practical advice. Their role is to understand your specific needs and match those to the most suitable care.</span></p>
<p style="margin-bottom: 0.0001pt;"><span style="color: black;">Depending on the service level selected the nurses will:</span></p>
<br />
<ul style="list-style-type: disc; margin-left: 20px;">
    <li><span style="color: black;">Guide and support you through the process, whether that&rsquo;s advising on care support at home or helping find a reputable care home.</span></li>
    <li><span style="color: black;">Explain the various care options in the most simplest way.</span></li>
    <li><span style="color: black;">Research the most suitable care providers, including nursing homes and home care.</span></li>
</ul></div><ul class="overlayContent__links"></ul></div><div class="overlayContent overlayContent--product"><div class="overlayContent__label"></div><h2 class="overlayContent__heading">Independent impartial advice </h2><div class="editablediv overlayContent__text">MorganAsh offer a truly independent service with no commission for any service provider they recommend, helping make sure you are given unbiased and impartial advice. Their only concern is helping you to find the right care, providing you with guidance you can trust.&nbsp;</div><ul class="overlayContent__links"></ul></div><div class="overlayContent overlayContent--product"><div class="overlayContent__label"></div><h2 class="overlayContent__heading">10% discount for LV= members and customers </h2><div class="editablediv overlayContent__text"><p>We have several Care Navigator options available for LV= members and customers &ndash; with a 10% discount off standard prices.</p>
<table class="LightList-Accent11" border="1" cellspacing="0" cellpadding="0" style="border: none;">
    <tbody>
        <tr>
            <td valign="top" style="background: #4bacc6; width: 210.95pt; padding: 0cm 5.4pt; border-top: 1pt solid #4bacc6; border-right: none; border-bottom: 1pt solid #4bacc6; border-left: 1pt solid #4bacc6; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: white;">Service level</span></strong></p>
            </td>
            <td valign="top" style="background: #4bacc6; width: 248.05pt; padding: 0cm 5.4pt; border-top: 1pt solid #4bacc6; border-right: 1pt solid #4bacc6; border-bottom: 1pt solid #4bacc6; border-left: none; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: white;">Description</span></strong></p>
            </td>
        </tr>
        <tr>
            <td valign="top" style="width: 210.95pt; padding: 0cm 5.4pt; border-top: none; border-right: none; border-bottom: 1pt solid #4f81bd; border-left: 1pt solid #4f81bd; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Initial call</span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #000000;">FREE</span></strong></p>
            </td>
            <td valign="top" style="width: 248.05pt; padding: 0cm 5.4pt; border-top: none; border-right: 1pt solid #4f81bd; border-bottom: 1pt solid #4f81bd; border-left: none; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><span style="color: #404040;">Free initial conversation outlining the options available. You will also be sent a free care home guide to help you </span><span style="color: #404040;">get started if you want to manage arrangements yourself.</span></p>
            </td>
        </tr>
        <tr>
            <td valign="top" style="width: 210.95pt; padding: 0cm 5.4pt; border-top: none; border-right: none; border-bottom: 1pt solid #4bacc6; border-left: 1pt solid #4bacc6; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Silver package</span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Initial care needs assessment</span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #000000;">&pound;180 with LV= Discount</span></strong></p>
            <p style="margin-bottom: 0.0001pt;">&nbsp;</p>
            </td>
            <td valign="top" style="width: 248.05pt; padding: 0cm 5.4pt; border-top: none; border-right: 1pt solid #4bacc6; border-bottom: 1pt solid #4bacc6; border-left: none; text-align: left;">
            <ul style="margin-top: 0cm; list-style-type: disc;">
                <li style="color: #404040; margin-bottom: 0.0001pt;"><span>Assess present care needs, current situation, accommodation, medical situation, family circumstance, availability of Wills and Power of Attorney.</span></li>
                <li style="color: #404040; margin-bottom: 0.0001pt;"><span>Recommend a care solution</span></li>
                <li style="color: #404040; margin-bottom: 0.0001pt;"><span>Provide a Care Assessment Report</span></li>
            </ul>
            </td>
        </tr>
        <tr>
            <td valign="top" style="width: 210.95pt; padding: 0cm 5.4pt; border-top: none; border-right: none; border-bottom: 1pt solid #4f81bd; border-left: 1pt solid #4f81bd; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Gold package</span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Comprehensive care needs assessment with you, your family, medical professionals and local authority </span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #000000;">&pound;495 with LV= Discount</span></strong></p>
            </td>
            <td valign="top" style="width: 248.05pt; padding: 0cm 5.4pt; border-top: none; border-right: 1pt solid #4f81bd; border-bottom: 1pt solid #4f81bd; border-left: none; text-align: left;">
            <ul style="margin-top: 0cm; list-style-type: disc;">
                <li style="color: #404040; margin-bottom: 10pt;"><span>Assess present care needs, current situation, accommodation, medical situation, family circumstance, availability of Wills and Power of Attorney.</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Recommend a care solution</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Provide a Care Assessment Report</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>On-going service for up to 6 weeks</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Liaise with family members</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Liaise with medical professionals</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Liaise with local authority</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Assist with discharge planning</span></li>
            </ul>
            </td>
        </tr>
        <tr>
            <td valign="top" style="width: 210.95pt; padding: 0cm 5.4pt; border-top: none; border-right: none; border-bottom: 1pt solid #4f81bd; border-left: 1pt solid #4bacc6; text-align: left;">
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Platinum package</span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #404040;">Comprehensive care needs assessment and delivery of the recommended care solution </span></strong></p>
            <p style="margin-bottom: 0.0001pt;"><strong><span style="color: #000000;">&pound;765 with LV= Discount</span></strong></p>
            <p style="margin-bottom: 0.0001pt;">&nbsp;</p>
            </td>
            <td valign="top" style="width: 248.05pt; padding: 0cm 5.4pt; border-top: none; border-right: 1pt solid #4bacc6; border-bottom: 1pt solid #4f81bd; border-left: none; text-align: left;">
            <ul style="margin-top: 0cm; list-style-type: disc;">
                <li style="color: #404040; margin-bottom: 10pt;"><span>Assess present care needs, present situation, accommodation, medical situation, family circumstance, availability of Wills and Power of Attorney.</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Recommend a care solution</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Provide a Care Assessment Report</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>On-going service for up to 3 months</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Liaise with family members</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Liaise with medical professionals</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Liaise with local authority</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Assist with discharge planning</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Arrange interim care</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Research appropriate care providers</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Provide a care home report</span></li>
                <li style="color: #404040; margin-bottom: 10pt;"><span>Ongoing service for up to 3 months</span></li>
            </ul>
            </td>
        </tr>
    </tbody>
</table>
<br /></div><ul class="overlayContent__links"></ul></div></div></div></div></section><div class="product-cover__spacer theme-white"></div></div></div></div>
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<div><section class="module important-information theme-white module--product module-noCurveTop module-noCurveBottom      theme--text-green "><div class="wrapper"><div class="container important-information__container"><div class="columns@md"><div class="head  theme-text-undefined moduleheader"><div class="head__main"><p class="title h2">More about our Care Navigator services</p><p class="lead">Because everyone’s needs are different, Care Navigator is a three-tiered service with optional services at each level.</p></div></div><div class="important-information__flourish"><span class="image "><img fetchPriority="auto" loading="lazy" decoding="async"  src="/-/life/media/flourishes/generic/member-benefits-360x140.svg?h=140&amp;iar=0&amp;w=360&amp;hash=5C7DA4F71E53685EF691204AC98FD3B3" alt="Hands holding a heart" width="360" height="140" /></span></div></div><div class="columns@md important-information__main"><div><div class="editablediv"><p><strong>Building an understanding</strong>&nbsp;- Because finding and recommending the best outcome depends on the exact needs of the individual. We assess the person&rsquo;s current health, living arrangements, aspirations and wishes. Only once we have a good understanding of the situation can we make recommendations on the best ways forward.<br />
<br />
<strong>Liaising with medical and support professionals</strong>&nbsp;- Sometimes it helps for us to have discussions with medical professionals to establish the best solution. Planning care is an emotionally draining time for everyone, and we usually engage with different family members to discuss the available options &ndash; and to facilitate the appropriate solution.</p>
<p><strong>Preparing a detailed report</strong>&nbsp;- We provide a comprehensive care assessment report. Where clients wish to find and assess their own care providers, our care assessment report provides an excellent, detailed specification of services required, which can be shared with prospective providers.&nbsp;</p></div></div><div><div class="editablediv"><p><strong>Searching for care</strong>&nbsp;- Once a care assessment report is completed, the search for the right care can begin. We look for suitable providers within defined locations to determine the best care. Typically, we try to recommend at least three suitable solutions, but this does depend greatly on availability.<br />
<br />
<strong>Making recommendations</strong>&nbsp;- We recommend that the family visits the preferred homes, or suppliers of home services, to make the final decision. If required, we can undertake a care home audit. This is performed by a professional nurse who has extensive knowledge of care homes and the challenges of finding the right care.</p>
<p><a rel="noopener noreferrer" href="https://www.morganash.com/services/vulnerable-customer-support/care-navigator" target="_blank" title="MorganAsh website">Find out more about MorganAsh Care Navigator services</a></p></div></div></div></div></div></section></div>
<div><section class="module module--quicklinks theme-cool-grey module--product module-noCurveTop module-noCurveBottom      theme--text-green "><div class="wrapper"><div class="container module--quicklinks__container"><div class="columns@md product-intro__main spaced"><div class="spaced"><div class="module--quicklinks__info"><div class="head  theme-text-undefined moduleheader"><div class="head__main"><p class="title h2">Contact MorganAsh</p></div></div><div class="contact contact--default"><div class="contact__introWrapper"></div><div class="contact__main"><div class="imagerenderd editableimage"><span class="image contact__image"><img fetchPriority="auto" loading="lazy" decoding="async"  src="/dist/images/LV_Heart.png" alt="LV_Heart" /></span></div><div class="contact__body"><div class="contact__primary-contact"><span class="prefix contact__tel-prefix">Need to get in touch?</span><a class="contact__tel" href="tel:0330 159 8174" aria-label="">0330 159 8174</a></div><div class="contact__details"><div class="contact__detail"><div class="editablediv contact__opening"><p>All calls are recorded and may be monitored for training and audit purposes.</p>
<p>Alternatively email at&nbsp;<a href="/cdn-cgi/l/email-protection#6111040002040e070c080f05210c0e1306000f0012094f020e0c"><span class="__cf_email__" data-cfemail="4b3b2e2a282e242d2622252f0b2624392c2a252a382365282426">[email&#160;protected]</span></a></p></div><div class="editablediv contact__info">MorganAsh will give LV= members and customers a free initial call and a free copy of their care home guide.</div></div></div></div></div></div><div><div class="editablediv"><p>&nbsp;</p></div></div></div></div><div><div class="module--quicklinks__list box "><div class="editablediv"><div style="color: #3d3d3d;">
<div style="margin-bottom: 0px;">Our partner MorganAsh is an expert provider of support services. They combine bespoke technology with professional healthcare expertise.&nbsp;</div>
<p style="margin-bottom: 0px;"><strong><br />
Peace of mind</strong>&nbsp;- MorganAsh services provide help for people when they need it most. Their offerings go beyond other healthcare services by providing support and empathy as well as practical help.</p>
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