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Home policy documents

How to find your policy documents

Great news! If you have an LV= account, you can now view your documents online.


If you have an LV= account

Our online LV= account is brand new, so it's currently only available if you chose to register when saving, buying or renewing your policy after 30th April 2019.
Go to My Account

If you don't have an LV= account

No account? No problem. You can speak to a member of our live chat team who can request new documents for you.

Chat now

Got your documents but can't open them?

It happens to the best of us! Here's what you can do...


If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to open your documents? 

The password is your date of birth in this format: DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

Need something else? We're here to help