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How to find your policy documents

Great news! If you have an LV= account, you can now view your documents online.

 

If you have an LV= account

If you bought a policy or saved a quote with us after April 30 2019 and chose to set up an online account, you’ll be able to view your documents in there at any time.
Go to My Account

If you don't have an LV= account

No account? No problem. You can speak to a member of our live chat team who can request new documents for you.

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Got your documents but can't open them?

It happens to the best of us! Here's what you can do...

 

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to open your documents? 

The password is your date of birth in this format: DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

Need something else? We're here to help