house interior blurred background

Home policy documents

How to find your policy documents

Requesting new documents

If you have an LV= account

Good news! Because you have an account with us you can view and download your documents online.

If you don't have an LV= account

No account? No problem. You can speak to a member of our live chat team who can request new documents for you.

Got your documents but can't open them?

It happens to the best of us! Here's what you can do...

Icon of two documents by the side of one another, separating them is a question mark.

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to open your documents? 

The password is your date of birth in this format: DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

Icon of mobile phone and piggy bank

Need something else? We're here to help