Car customer help

Good news! If you want to change your car, you can now do this online.

If you need a hand making any other changes to your policy or personal details, just ask

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Still can't find them? We've got you covered...

Log in or register for our online account

Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page. 

More about LV = car insurance

Looking to cancel your automatic renewal?

My renewal date is in 30 days or less

You can use our online tool to cancel up until four working days before your renewal date. 

You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. 

Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal. 

My renewal date is more than 30 days away

• You can cancel your renewal by speaking to one of our live chat team. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.

• If we're not available then simply fill out our online cancellation form and we’ll do the rest!

Windscreen or glass claim:

There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And you don't even need your policy number to book!

Windscreen claims don't affect your no claim discount. For example, if you get a chip in your windscreen and it needs to be repaired or replaced, you'll have to pay an excess - but you won't lose any of your NCD. You can find your windscreen excess in your policy documents.

Book an appointment

Or call: 0330 678 5590

For any other car claim:

• If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.
• Have your registration number or policy number and any documents to hand
• If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
• Give us as much information as you can, including if any other vehicles, people or property were involved

To make a claim, please call:

 0330 678 5550

From abroad: +44 1689 898603

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.

Any questions about car claims? We've got you covered...

Read our guide to what you can and can’t claim for

How the claims process works

What to expect if your car is a total loss

What to expect if your car is repairable

What to expect if you have a hire car

Get updates on an existing claim

Safety guide to vehicle repairs and breakdowns during COVID-19

If you have breakdown cover as part of your car insurance policy and need emergency assistance.

"Hey Google, Alexa... open LV"

Available on Amazon Alexa and Google Assistant-enabled devices, our new Alexa Skill and Google Action (the ability to talk to us) is here to answer questions about your LV= car, home and breakdown insurance policies.

Ask us whether you can drive abroad, how you can make a claim, and even how to add your friend (Alexa, maybe?) as a named driver.

Oh, and in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we? So when you want to chat, simply refer to us as LV.

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