Car customer help
Car insurance support
Good news! If you want to change your car, you can now do this online.
If you need a hand making any other changes to your policy or personal details, just ask
Speak to our friendly people
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Update your marketing preferences online
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents from 31 March 2020, you don't need a password to open them.
If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]
Log in or register for our online account
Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.
Or call
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Need to make changes to your policy when renewing?
Call us on:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
If you've been involved in a car incident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.
Tell us about a new car insurance claim.
Call us
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
If you have breakdown cover as part of your car insurance policy and need emergency assistance.
Call us
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Got a pressing question? We might have already answered it in our FAQs
"Hey Google, Alexa... open LV"
Available on Amazon Alexa and Google Assistant-enabled devices, our new Alexa Skill and Google Action (the ability to talk to us) is here to answer questions about your LV= car, home and breakdown insurance policies.
Ask us whether you can drive abroad, how you can make a claim, and even how to add your friend (Alexa, maybe?) as a named driver.
Oh, and in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we? So when you want to chat, simply refer to us as LV.