Car customer help

Here's how we're dealing with coronavirus (COVID-19)

Due to coronavirus (COVID-19), our car and home call centres are closed for new sales quotes. You can still get a quote online and we’re still open for existing customers. We've temporarily changed our hours to Mon to Sat, 9-5. If you need to claim, you can still get in touch as normal and our opening hours haven't changed. Updated 25/03/2020.

Car insurance support

Make changes to my policy

It's quick and easy to change policy details like your name, address, car, optional extras or marketing preferences.

Speak to our friendly people

Log in to my account

Just so you know - our online LV= account is currently only available if you chose to register when saving a quote, or buying / renewing your policy after 30 April 2019.

Go to my account

Request policy documents

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents from 31 March 2020, you don't need a password to open them.

Still can't find them? We've got you covered...


Get copies of your insurance certificate, policy schedule or proof of NCD.

If you have an LV= account

You can view and download your documents online

Go to my account


If you don't have an LV= account

No account? No problem. You can speak to a member of our live chat team who can request new documents for you

Chat now

Get a car insurance quote
Renew my policy
Renew online if you don't need to make any changes to your policy.

Need to make changes to your policy when renewing?

Call us


Make a claim

If you've been involved in a car incident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.

Read our guide on what you can and can't claim for.

Everything you need to know about our claims process

Tell us about a new car insurance claim.

Call us

If you're calling from abroad+441202559261

Available 24 hours a day, 7 days a week

For Text Phone first dial 18001

Calls will be recorded.

I've broken down

If you have breakdown cover as part of your car insurance policy and need emergency assistance.

Call us

If you're calling from abroad+441202292971

Available 24 hours a day, 7 days a week

For Text Phone first dial 18001

Calls will be recorded.