Car customer help

More and more customers are making changes themselves quickly and easily online.

You can even change your vehicle and add or remove a driver – without the usual £15 admin fee.

If you’re new to all this, let’s help set up your account.

Already registered your online account? Log in to LV=

What changes can I make myself online?

1. Change the vehicle on your policy
2. Add or remove a driver
3. Change your registration number
4. Make a missed payment
5. Update your Direct Debit payment details
6. Update your cover / mileage / usage
7. Change your excess
8. Change the main driver
9. Change the legal owner or registered keeper
10. Update previous claims and convictions

Any other changes?

If you need a hand making any other changes to your policy or personal details, just ask.

• Call us on: 0330 678 5111

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls may be recorded

Update your marketing preferences 

Change marketing preferences

Once you’ve registered your account, you can log in to view policy information and even make some changes yourself!

For example, you’ll be able change your vehicle and add or remove a driver – without the usual £15 admin fee.

If you’re new to all this, let’s help set up your account.

What changes can I make myself online?

1. Change the vehicle on your policy
2. Add or remove a driver
3. Change your registration number
4. Make a missed payment
5. Update your Direct Debit payment details
6. Update your cover / mileage / usage
7. Change your excess
8. Change the main driver
9. Change the legal owner or registered keeper
10. Update previous claims and convictions

Can't find your documents?

If you receive your documents by email, they will have come from [email protected]

While we update our systems for the next few months, you won't be able to view your policy documents in your online account. Sorry for the inconvenience. If you need to request your documents again, please visit our car live chat page.

More about LV = car insurance

To cancel your car insurance policy, give us a call: 0330 678 5111

If you have a multi car policy, we can remove the car without having to cancel the whole policy.

Before the start date:

• You can cancel any time before your start date without charge.

In the first 14 days of your cover (cooling-off period):

• You have 14 days from the start of your insurance to decide if you’re happy with the policy.
• If you cancel within these 14 days, we’ll refund any money you’ve paid, minus a charge for the time you’ve been covered, even if you’ve made a claim.

After 14 days of cover:

• You can still cancel your insurance but there’s a £40 cancellation fee.
• If you haven’t claimed, you’ll get a refund minus the cost for the time you’ve been covered.
• If you’ve made a claim, you won’t get a refund and if you pay monthly, you’ll need to pay the full balance of your annual premium.

Lines are open:

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm

For Text Phone first dial 18001
Calls may be recorded.

Looking to cancel your automatic renewal?

My renewal date is in 30 days or less

You can use our online tool to cancel up until four working days before your renewal date. 

You’ll be taken to our renewals page where you can access your policy using the policy number. 

Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal. 

My renewal date is more than 30 days away

• You can cancel your renewal by speaking to one of our live chat team. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.

• If we're not available then simply fill out our online cancellation form and we’ll do the rest!

Windscreen or glass claim:

There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And you don't even need your policy number to book!

Windscreen claims don't affect your no claim discount. For example, if you get a chip in your windscreen and it needs to be repaired or replaced, you'll have to pay an excess - but you won't lose any of your NCD. You can find your windscreen excess in your policy documents.

Book an appointment

Or call: 0330 678 5590

For any other car claim:

• If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.
• Have your registration number or policy number and any documents to hand
• If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
• Give us as much information as you can, including if any other vehicles, people or property were involved

To make a claim, please call:

 0330 678 5550

From abroad: +44 1689 898603

Available 24 hours a day, 7 days a week

Calls may be recorded. For Text Phone, first dial 18001.

Any questions about car claims? We've got you covered...

Read our guide to what you can and can’t claim for

How the claims process works

What to expect if your car is a total loss

What to expect if your car is repairable

What to expect if you have a hire car

Get updates on an existing claim

If you have breakdown cover as part of your car insurance policy and need emergency assistance.