Claim Enquiry

Before you start:

Please use the form below to get in touch about a Home, Motor or Pet claim.

If your claim enquiry is urgent you can call us on these numbers:
Home: 0330 678 5000,  +441202296762 from abroad (Lines open Mon to Fri 8am - 6pm. Sat 8am - 4pm. For Text Phone first dial 18001. Calls will be recorded.)

Motor: 0330 678 5550, +441202559261 from abroad (Lines open 24/7. For Text Phone Dial 18001. Calls will be recorded.)
Pet: 0800 756 8567 (Our clams partner IFL has lines open 8am - 6pm Monday to Friday, 9am - 2pm Sat, closed bank holidays).

Breakdown - please use this form to report a claim

If you need to get in touch about a Travel claim, you can call our Travel Claims partner CEGA on: 01243 621 537. Lines are open 24 hours a day, 7 days a week. CEGA also has an online enquiry form here

We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at

Once we’ve received and reviewed your enquiry, we’ll be in touch within the timeframes below: 

Motor and Home – 2 working days
Pet - 5 working days
Travel - 15 working days 

Fields marked with an asterisk * below are mandatory

Help us find your claim

If you are enquiring on behalf of the policyholder:
If you’re reporting the claim on behalf of our customer, in most circumstances we will need to call our customer first to gain permission to speak to you.

Ask us about your claim: