Claim Enquiry

Before you start:

Please use the form below to get in touch about a Home, Motor or Pet claim.

If your claim enquiry is urgent you can call us on these numbers:

Home: 0330 678 5000, +441202296762 from abroad (Lines open Mon to Fri 8am - 6pm. Sat 8am - 4pm. For Text Phone first dial 18001. Calls will be recorded.)

Motor: 0330 678 5550, +441202559261 from abroad (Lines open 24/7. For Text Phone Dial 18001. Calls will be recorded.)

Pet: 0800 756 8567 (Our clams partner IFL has lines open 8am - 6pm Monday to Friday, 9am - 2pm Sat, closed bank holidays).

Breakdown - please use this form to report a claim

If you need to get in touch about a Travel claim, you can call our Travel Claims partner CEGA on: 01243 621 537. Lines are open 24 hours a day, 7 days a week. CEGA also has an online enquiry form here https://www.cegagroup.com/contact-us.

We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at http://lv.com/gidata

Due to the impact of coronavirus (COVID-19) we may take a little longer than usual to get back to you. To find out more about when you can get in touch, please visit https://www.lv.com/gi/coronavirus

Once we’ve received and reviewed your enquiry, we’ll be in touch within the timeframes below:

Motor and Home – 2 working days
Pet - 5 working days
Travel - 15 working days

Please note that in line with government guidelines for preventing the spread of coronavirus (COVID-19), our suppliers may need to take special measures to ensure social distancing is observed.

Fields marked with an asterisk * below are mandatory

Do you have any vulnerabilities that you’d like to make us aware of so that we can deal with your claim in a way that best suits you? *

If you selected 'yes' for having vulnerabilities please describe them below:

If you think your enquiry is urgent select ‘Yes’

If you selected 'yes' for an urgent enquiry please tell us why:

Help us find your claim

What kind of claim are you enquiring about? *

Claim reference

Policy number

Policyholder’s full name *

Policyholder's date of birth *

Policyholder's postcode *

Policyholder’s house/flat number or name *

Vehicle registration (Motor claim enquiries only)

Pet’s name (Pet claim enquiries only)

If you are enquiring on behalf of the policyholder:

Your full name

Your relationship to the policyholderIf you’re reporting the claim on behalf of our customer, in most circumstances we will need to call our customer first to gain permission to speak to you.

Ask us about your claim:

What would you like to ask us about?

If your query involves one of our Home claim suppliers please select them from this list.

If your query involves one of our Motor claim suppliers please select them from this list.

If you chose the ‘Another supplier’ option above, add their name here.

Whilst you’re here you can give us feedback about your claim or mention anything else that’s on your mind

What phone number would you like us to use to contact you? *

What email address would you like us to use to contact you?

Do you have a preferred way to receive our reply?