Home claim form

Filling in your online claim form

  • This form takes less than 10 minutes to fill in.
  • You don’t need to do anything unless you’re sure you want to claim.
  • You’ll be able to tell us if your claim’s urgent or you’re vulnerable.
  • We’ll be in touch once you’ve submitted this form. You don’t need to call unless something changes or your situation becomes urgent.

Before you start

To complete this form, all you'll need is your policy number and as much information about the incident as you can give us.

In line with government guidelines for preventing the spread of coronavirus (COVID-19) our suppliers may not be able to visit your property if anyone involved is showing symptoms of the virus or is self-isolating for other reasons such as having recently travelled to a high-risk country.

A few things to note before you make your claim:

  • We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at https://lv.com/gidata
  • To help us and the supplier we appoint to handle your claim, we'll also share information with them so that we can provide the best possible service.
  • You’ll have an excess to pay. You can find the amount of your excess in your policy documents.

    Fields marked with an asterisk * below are mandatory

    Your details

    If you are reporting a claim on behalf of the policyholder:
    If you’re reporting the claim on behalf of our customer, in most circumstances we will need to call our customer first to gain permission to speak to you.

    Incident details?

    What happened?

    What was stolen, lost or damaged?

    For Buildings items just list the type of item such as ‘Wall’, ‘Flooring’ or ‘Ceiling’. For certain Contents items such as mobile phones, tablets and TVs we’d also like the make and model details – e.g. ‘Mobile phone, Apple I9'.
    For buildings claims please provide us with as much detail as possible. For example, is the damage internal or external? Which rooms have been damaged? What exactly has been damaged and what is the approximate size and area of damage? For contents claims include significant features if you know them – e.g. the memory size for a phone or tablet. Let us have the year of purchase too

    2nd item

    3rd item

    4th item

    5th item

    Estimates and values:

    And finally:

    It is crucial that you are as accurate as possible. Knowingly providing answers that do not accurately represent your situation may be classified as insurance fraud and is illegal. We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at lv.com/gidata.