Home claim form

Before you start

This form will take about 10 minutes to complete and we aim to get back to you within 2 working days to progress your claim. If you’d prefer to call us, please bear in mind that our wait times may be longer than usual due to the impact of coronavirus (COVID-19) on our teams and opening hours.

If you need some emergency work (for example, to make your home secure or to stop a leak) please call our Home Emergency team on 0800 028 5988. (If your policy doesn’t include Home Emergency cover you may have to pay for this service).

If your claim is not an emergency but still urgent, you can call us on this number from the UK: 0800 032 2844 or this number from abroad: +44 (0) 1202 296762


A few things to note before you make your claim:

  • We share data and record suspicions of fraud with other organisations, fraud prevention agencies and their members to prevent financial crime. Further details of how your information will be used by us and these other organisations, and your data protection rights, can be found at http://lv.com/gidata
  • To help us and the supplier we appoint to handle your claim, we'll also share information with them so that we can provide the best possible service.
  • You’ll have an excess to pay. You can find the amount of your excess in your policy documents.
In line with government guidelines for preventing the spread of coronavirus (COVID-19) our suppliers may not be able to visit your property if anyone involved is showing symptoms of the virus or is self-isolating for other reasons such as having recently travelled to a high-risk country.

Fields marked with an asterisk * below are mandatory

Your details

If you are reporting a claim on behalf of the policyholder:
If you’re reporting the claim on behalf of our customer, in most circumstances we will need to call our customer first to gain permission to speak to you.

Incident details?

What happened?

What was stolen, lost or damaged?

For Buildings items just list the type of item such as ‘Wall’, ‘Flooring’ or ‘Ceiling’. For certain Contents items such as mobile phones, tablets and TVs we’d also like the make and model details – e.g. ‘Mobile phone, Apple I9'.
For buildings items like walls or floors, include a description of material and the approximate dimensions or quantity damaged – e.g. ‘8 slate roof tiles’ For contents items include significant features if you know them – e.g. the memory size for a phone or tablet. Let us have the year of purchase too.

2nd item

3rd item

4th item

5th item

Estimates and values:

And finally: