CEO message to members – celebrating one year of the LV= Member Community

On the first anniversary of the LV= Member Community, I wanted to provide an update on what has become a vibrant member space. Over the last twelve months, almost 2,000 have joined the Community and taken part in a variety of research, surveys and discussions that have made a real impact on our business.

When we set up the Community, we wanted to create an online space where members could help to shape and improve our products and services and make a better LV= for everyone. As a mutual, it’s important that we know what matters to you and seek feedback, thoughts and opinions on a range of topics.

Contributions by the Community have changed how we do things at LV= from updating our accessibility wording to improving our savings and retirement communications. Other engagement with the Community has included sharing updates from around the business, like the news about our new primary asset manager, BlackRock, and our Level 2 Disability Confident Employer status. The Community also had an opportunity to ask me questions in a Q&A session which covered a wide range of topics from investments, products and services to mutuality and diversity.

If you’re an LV= member and you would like to get more involved, please join the LV= Member Community. We would be delighted to have you.

I want to finish by saying how grateful I am to all the members who choose to take part in the LV= Member Community. I am really proud of what we’ve achieved together and I look forward to hearing more about what matters to you in 2024.