We know making a claim when you're not at fault can be confusing, so we're here to keep things simple.
Want to get in touch with our recoveries team? Help is just a call away...
I think my incident was captured on CCTV, do I need to get the evidence myself?
If you think your incident was captured, please enquire with the owner of the CCTV system (usually displayed on a sign attached to the camera) as soon as you can. Usually, CCTV is only available for 7-30 days and a copy will need to be made. Once you have confirmed the incident was captured please send us:
You can send this information to [email protected] quoting your reference number or just give us a call. We'll handle the request for footage on your behalf.
If you have any other evidence (dashcam footage, witness notes, photographs) and we haven't requested them, please keep them safe just in case. We’ll let you know if we need them at a later date.
What if an accident management company or solicitor or is acting on my behalf?
If we didn't instruct an accident management company or solicitor for you and you've instructed one yourself (or your broker has instructed one), please let us know so you don't lose the opportunity to claim with us later on. Please tell us:
If you don't have a solicitor acting on your behalf but you have been injured or have any uninsured losses you wish to claim for, e.g. loss of earnings, please call us on the number above and we'll happily instruct one of our panel solicitors to deal with this for you.
Don't worry, the costs will be covered by us.
If your case is with Lyons Davidson and you want to contact them:
Call: 0113 212 6000 lines open: Mon-Fri 8am-6pm
Email: [email protected]
Postal address - Lyons Davidson Solicitors, 43 Queen Square, Bristol, BS1 4QP
If your case is with Horwich Farrelly and you want to contact them:
Call: 0161 413 1005 lines open: Mon – Fri 8:30am-5pm
Email: please use the handler's e-mail address provided in your initial correspondence
Postal address - Horwich Farrelly Solicitors, Alexander House, 94 Talbot Road, Manchester, M16 0SP
Want to know more about our general claims process?