Online pension valuation

Want to login or register for your LV= account?

If you have a pension product with us, you can login or register today to view your policy valuations and personal details

We're adding new features and more products all the time, so if you can't register today, keep checking back.

I have a flexible transitions account

If your plan is registered to a UK address and your policy number has the following format, you can start your registration today

  • 5 number followed by ASMI
  • For example 12345ASMI

To register for an account, you will need:

  • A valid UK mobile phone number
  • A personal email address
  • Your policy number
  • Your date of birth
  • Your postcode

Register for a My LV= account

Login to My LV=

I have a different policy

Unfortunately not all our products can be viewed online yet, but we will in 2021 be adding more of our products.

If you have a query or would like to make a change to a product that isn't listed to the left, our customer experience teams are here to help.

Find out how to contact us

Got a question about your LV= account?

We may have already answered it below

I’m trying to register and it says my details don’t match, what should I do?

In order to match you to your policy, the details that you enter must match those that we hold for you on our system.

Please check:

  • That the policy you hold with us is a Flexible Transition Account pension. 
  • The policy number you’re entering matches the format 123456ASMI.
  • The post code and date of birth you’re entering matches the address that we hold for you.

You should be able to see this information on your welcome documentation or annual review pack, but if you need a little extra help, please give us a call on 0800 032 2990.

 
My one time access code hasn’t arrived, what should I do?

You’re one time access code can take between 3 – 5 working days to arrive, but if it hasn’t arrived after 5 days, please give us a call on 0800 032 2990 and we’ll be happy to help. 

What is 2 factor authentication?

2 factor authentication (2FA) is the addition of a second layer of security verification on top of the standard username and password security.

One of the most common ways of providing this additional security, is via your mobile phone. This extra security measure requires you to verify your identity using a randomised code we'll send you each time you attempt to log in.

We take your security and access to data very seriously and have built in 2FA to protect access to your information. By sending you a randomised code each time you attempt to log in, we can check that it's really you trying to access your data.

This helps us know that it’s really you. 

 
Why do I need to have a mobile number to register for an account?

As part of our commitment to protecting your policy data, a 2 stage authentication process has been put in place to ensure that we have appropriate security protecting your account details.

This authentication process includes sending a unique verification code to your mobile, which you will need to enter as part of the sign in process each time you log into the service which allows us to make sure it’s really you trying to log in.

You can understand more about 2 factor authentication below. 

 
I’m trying to register and it says my email address is already in use. What should I do?

Your account registration details should be unique to you. To ensure this we don’t allow the same email to be used more than once. If you’ve used your email to register for a different account with our service, you won’t be able to use it again, please use a different email.

If you haven’t used this email with our service before, please check the email you’re using is correct.

I’m trying to register and it says I already have a registered account, what should I do?

Please go to our sign in page and sign in using the email address and password. If you are unsure of your password, you can follow the “forgot your password” journey.