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In order to match you to your policy, the details that you enter must match those that we hold for you on our system.
You should be able to see this information on your welcome documentation or annual review pack, but if you need a little extra help, please give us a call on 0800 032 2990.
You’re one time access code can take between 3 – 5 working days to arrive, but if it hasn’t arrived after 5 days, please give us a call on 0800 032 2990 and we’ll be happy to help.
2 factor authentication (2FA) is the addition of a second layer of security verification on top of the standard username and password security.
One of the most common ways of providing this additional security, is via your mobile phone. This extra security measure requires you to verify your identity using a randomised code we'll send you each time you attempt to log in.
We take your security and access to data very seriously and have built in 2FA to protect access to your information. By sending you a randomised code each time you attempt to log in, we can check that it's really you trying to access your data.
This helps us know that it’s really you.
As part of our commitment to protecting your policy data, a 2 stage authentication process has been put in place to ensure that we have appropriate security protecting your account details.
This authentication process includes sending a unique verification code to your mobile, which you will need to enter as part of the sign in process each time you log into the service which allows us to make sure it’s really you trying to log in.
You can understand more about 2 factor authentication below.
Your account registration details should be unique to you. To ensure this we don’t allow the same email to be used more than once. If you’ve used your email to register for a different account with our service, you won’t be able to use it again, please use a different email.
If you haven’t used this email with our service before, please check the email you’re using is correct.
Please go to our sign in page and sign in using the email address and password. If you are unsure of your password, you can follow the “forgot your password” journey.