Life Insurance Frequently Asked Questions

How do I make a claim?

Answer

We understand that this will be a stressful time for your friends and family, so we’ve tried to keep making a claim as easy as we can.

You, or your legal representatives, can make a claim by telephoning 0800 756 5869 (for TextDirect, dial 18001 0800 756 5869). Lines open 8.30am - 6.30 pm Monday to Friday. We will record and/or monitor calls for training and audit purposes.

Or they can write to us at:

LV= Claims Department
Emperor House 
Grenadier Road
Exeter Business Park
Exeter 
EX1 3LH

Or email us on [email protected]

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