Kitchen blurred background

Landlord Insurance

Landlord insurance existing customers

Renew your landlord insurance policy, make a claim or make changes

Can't find your documents?

You could've sworn they were by the laptop or in your junk mail, but now you can't find your documents anywhere...


If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents from 31 March 2020, you don't need a password to open them.

Still can't find them? We've got you covered. Head over to our documents page to find out how you can request new documents.

Need to make a claim?

Call us on:

Lines open:

Mon to Fri 9am-5pm (excluding bank holidays)                                             

Calls will be recorded. For Text Phone dial 18001 followed by the desired number. 

Legal advice

24 hour legal helpline to help you with any property disputes

Lines open:

24 hours, 7 days a week

Calls will be recorded. For Text Phone dial 18001 followed by the desired number. 

Log in to or register for your LV= Account

If you’d like to register or log into your account, simply visit our page
Log in or register

Manage your policy

Need to make a change to your policy, like changing your address or manage your marketing preferences?

Call us on:

Mon to Fri 8am - 8pm

Sat and Bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Renew your landlord insurance with us

We'll send you an invitation to renew your insurance around three weeks before it's due. Call us if you have any questions or if you’d like to renew over the phone.

Lines open:

8am - 8pm Monday to Friday

9am - 5pm Saturday and Bank Holidays

10am - 4pm Sunday

Calls will be recorded for Text Phone dial 18001 followed by the desired number. .