Landlord insurance existing customers

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Still can't find them? We've got you covered...

Log in or register for our online account

Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.

Didn't find what you were looking for? These documents might help...

You can get this and other documents from us in braille, large print or audio by sending us an email

Landlord insurance terms and conditions (PDF, 310KB)
Landlord insurance product information document (PDF, 307KB)
Landlord legal expenses (PDF, 317KB)
Landlord home emergency leaflet (PDF, 333KB)
Landlord insurance limits and cover (PDF, 237KB)
How we use your personal information

Need to make a change to your policy, like changing your address?

Speak to our friendly people today 

 0330 678 5200

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls may be recorded

Want to cancel your renewal?

If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.

You’ll be taken to our renewals page where you can access your policy using the policy number. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.

Update your marketing preferences 

Change marketing preferences

Would you like to renew your policy online?

About three weeks before the renewal date of your landlord insurance policy, we'll send you a handy pack with all the details on how to renew your policy.

The pack will include a schedule summarising:

• The cover and price of your policy
• Details of the home insured
• Details of any optional extras you've chosen

Check this carefully as we'll base your renewal offer on this information.

Renew online if you don't need to make any changes to your policy

• Secure online process
• All you need is your renewal documents

Renew online

If you'd like to make changes or talk to us about your policy, just give us a call:

 0330 678 5200

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls may be recorded

Looking to cancel your automatic renewal?

We know things change, so cancelling your renewal online is quick, simple and completely free.

There are two ways of cancelling, depending on how close your policy is to its renewal date.

So, here are your options…

My renewal date is in 30 days or less

You can use our online tool to cancel up until four working days before your renewal date. 

You’ll be taken to our renewals page where you can access your policy using the policy number. 

Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal. 

My renewal date is more than 30 days away

• You can cancel your renewal by speaking to one of our live chat team. This link will take you to our live chat page. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.

• If we're not available then simply fill out our online automatic renewal cancellation form and we’ll do the rest!

If you’d like to register or log into your account, simply visit our page.

How to claim:

• Have your policy number and any documents to hand
• Give us as much information about the incident as you can
• Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim) 

To make a claim, please call:

0330 678 5000

From abroad: +44 1202 296762

Telephone lines open:
Mon to Fri 9am - 5pm (excluding bank holidays)

Emergency assistance is available 24/7

Calls may be recorded. For Text Phone, first dial 18001.

To cancel your landlord insurance policy, give us a call: 0330 678 5200

Before the start date:

• You can cancel any time before your start date without charge.

In the first 14 days of your cover (cooling-off period):

• You have 14 days from the start of your insurance to decide if you’re happy with the policy.
• If you cancel within these 14 days, we’ll refund any money you’ve paid, minus a charge for the time you’ve been covered, even if you’ve made a claim.

After 14 days of cover:

• You can still cancel your insurance but there’s a £25 cancellation fee.
• If you haven’t claimed, you’ll get a refund minus a charge for the time you’ve been covered.
• If you’ve made a claim, you won’t get a refund and if you pay monthly, you’ll need to pay the full balance of your annual premium.

Lines are open:

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm

For Text Phone first dial 18001
Calls may be recorded.

If you’ve chosen landlord home emergency cover, we can arrange emergency help for problems like a broken boiler, plumbing issues or loss of electrical power.

You only need to answer a few simple questions to report your landlord home emergency, doing it online means you can also track its progress.

Report a landlord home emergency online

If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible. Call us on the number below to see if we can put you in contact with qualified tradespeople.

Contact our 24 hour legal helpline to help with any property emergencies or disputes

 0330 678 5248

24 hours a day, 365 days a year
For Text Phone first dial 18001
Calls may be recorded