Pet insurance renew policy

Everything you need to know to renew your policy

Former Legal & General customers 

Have you come here from Legal & General? No worries, you can find all of the answers to our frequently asked questions by following this link..

We'll be in touch

About three weeks before the renewal date of your pet insurance policy we'll send you a renewal pack with details on how to renew your policy

The pack will include a renewal invitation which will summarise:

  • The cover and price of your policy
  • Your pet's details
  • The excesses that apply

You should check this carefully as we base your renewal offer on this information.

Automatic renewal

If you pay by direct debit, your policy will be renewed using your existing payment details.

This means you don't have to worry about forgetting to renew or run the risk of being uninsured.

If you'd prefer us not to renew your policy automatically, please let us know before your renewal date by calling us on 0800 756 8563.

To renew, call us on

Monday to Friday 8am - 8pm
Saturday 9am - 2pm                    
Bank holidays  closed

Calls will be recorded. 

For Text Phone dial 18001 followed by the desired number.

Please don't leave it to the last minute!

When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured. 


Changes to details

If any details have changed it's important you tell us when you receive your renewal invite as we'll need to do another quote with these changes.

You need to call us on 0800 756 8563 and tell us about these changes before your pet insurance renews otherwise your pet may not be properly insured.


Grab a cuppa and have a read of our policy documents 

You can get this and other documents from us in Braille, large print or audio by contacting us