We'll be in touch
About three weeks before the renewal date of your pet insurance policy we'll send you a renewal pack with details on how to renew your policy
The pack will include a renewal invitation which will summarise:
- The cover and price of your policy
- Your pet's details
- The excesses that apply
You should check this carefully as we base your renewal offer on this information.
Please don't leave it to the last minute!
When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured.
Changes to details
If any details have changed it's important you tell us when you receive your renewal invite as we'll need to do another quote with these changes.
You need to call us on 0800 756 8563 and tell us about these changes before your pet insurance renews otherwise your pet may not be properly insured.
Grab a cuppa and have a read of our policy documents
You can get this and other documents from us in Braille, large print or audio by contacting us