About three weeks before the renewal date of your pet insurance policy we'll send you a renewal pack with details on how to renew your policy
You should check this carefully as we base your renewal offer on this information.
When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured.
If any details have changed it's important you tell us when you receive your renewal invite as we'll need to do another quote with these changes.
You need to call us on 0800 756 8563 and tell us about these changes before your pet insurance renews otherwise your pet may not be properly insured.
You can get this and other documents from us in Braille, large print or audio by contacting us