CEO message to members – reflecting on one year at LV=

For the past 12 months, Team LV= and I have been making good on the promises I made when I came on board. I’d like to share what we’ve delivered as we reach my first anniversary as your Chief Executive.

Here for our members

Our members are at the heart of what we do at LV= and it is important to me that we connect at our Annual General Meeting every year. As a mutual, I also wanted us to make conversations even easier and find a way to get your input on the things that matter. That’s why we launched the LV= Member Community in March.

I am delighted to report that over 1,600 of you have joined and I want to say a personal thank you to each of you. Your support and feedback has helped us make real changes that benefit all our members and customers. If you have not yet joined and you are interested in finding out more, please visit the community to sign up.

Here for our communities

We see our mutual foundations as one of our strengths. This year, we have engaged with our wider mutual communities, such as the International Cooperative and Mutual Insurance Federation (ICMIF) and Association of Financial Mutuals (AFM). We have also engaged with Members of Parliament on issues of mutuality and competition in the finance sector.

Sustainability and mutuality go hand in hand. As a mutual, we take a longer term view to benefit our members now and in the future. 

As part of creating a sustainable mutual future, we committed to the UK government’s net zero 2050 plan and I’m proud that LV= is already carbon negative. We are developing a comprehensive plan that delivers a sustainable mutual future for our communities and you can read more on this and our other commitments in our Sustainability Report that will be published in 2024.

Stronger through partnerships

This year I was delighted to launch our partnership with the world-leading asset manager BlackRock. We have brought other strategic partners onboard in technology, protection and investments who enable us to drive our business strategy forward.

Stronger through culture

I have been focused on building an inclusive, sustainable, forward-looking mutual business in my first year as your CEO. Our culture joins the dots between our colleagues and our products, services, strategy and values. A key part of this is a strengthened focus on diversity, equity and inclusion. By encouraging and developing talent from every part of society, we become a stronger mutual that better reflects our members and communities.

A lot of teamwork has gone into these activities and I want to thank every colleague who helped make them happen. Finally, thank you to you, our members, for your continued trust in LV=. We are proud to work together for you.