Renew your insurance

If you don't need to make any changes to your car, home or, landlord insurance you can renew online in minutes.

You'll just need your renewal documents and payment details to hand. Yep, It's that simple! 

If you've already selected automatic renewal, your policy will renew automatically using your selected payment method. These details will show on your renewal letter.

Renew online 

Just give us a call. Here are our numbers: 

For car insurance:

If you bought your car insurance before 22/11/2022 then please call: 0330 678 5222
If you bought your car insurance on or after 22/11/2022 then please call: 0330 678 5111

For home insurance:

If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111

For landlord insurance:

0330 678 5200

Lines open: 

Mon to Fri 8am - 8pm
Sat 9am - 5pm and
Sun 10am - 4pm
For Text Phone first dial 18001. Calls will be recorded. 

Looking to cancel your automatic renewal?

We know things change, so cancelling your renewal online is quick, simple and completely free.

There are two ways of cancelling, depending on how close your policy is to its renewal date.

My renewal date is in 30 days or less...

You can use our online tool to cancel up until 4 working days before your renewal date. 

First things first, you’ll be taken to our renewals page where you can access your policy details using the policy number and renewal date.

If you follow the steps to cancel, you may see a reference to ‘payment’. This is because the start of the process is the same for customers who choose to renew with us. You will not be charged to cancel your renewal.

You'll see a pop up message where you can choose to either renew or cancel your policy. Please click the 'cancel your automatic renewal' button.

If your policy isn't set to automatically renew, then your policy will end unless you renew it. These details will show on your renewal pack.

We'd love for you to stay (and we've listed a few reasons to tempt you further down the page), but if you'd like to cancel your automatic renewal you can start by following this link:

Cancel renewal

My renewal date is more than 30 days away...

If you have a car insurance policy you can cancel your renewal by speaking to our motor live chat team.

If you have a home or landlord insurance policy you can cancel your renewal by speaking to our home live chat team.

If we're not available then simply fill out our online automatic renewal cancellation form and we’ll do the rest!

If your car, home or landlord insurance policy is set to renew automatically, you can change your payment method online once you've received your renewal pack. You can do this up until 4 working days before your policy ends.

Change payment method