Multi Cover existing customers

Request documents

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Still can't find them? We've got you covered...

Log in or register for our online account

Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.

Didn't find what you were looking for? These documents might help...

You can get these and other documents from us in braille, large print or audio by sending us an email.

Car documents:

Home documents:

Generic documents:

Make changes to your policy

If you need a hand making changes to your policy or personal details, just ask

Speak to our friendly people today

0330 678 5111

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded

Home emergency helpline

Contact our 24 hour emergency helpline for home emergencies

0330 678 5246

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded

Visit our page for more information on things like domestic emergencies, identity fraud assistance and legal advice.

Update your marketing preferences

Change marketing preferences

Renew your policy

Renew online if you don't need to make any changes to your policy

Our online process is quick, easy and secure
All you need are your renewal documents and payment details to hand

Renew online

If you'd like to make changes or talk to us about your policy, just give us a call:

0330 678 5111

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded

If you've chosen to automatically renew

We'll renew your policy using your credit or debit card, or by monthly or annual direct debit so you won't risk driving uninsured.

If your policy is due to renew automatically, it will show on your renewal letter.

If you'd prefer us not to renew your policy automatically or want to change your payment method, you can do so online.

You can do this up to 4 working days before your cover is due to end (a working day is Monday to Friday, excluding bank holidays)

Remember, if you need to make any changes to your policy when it’s time to renew, such as the car or driver, you'll need to call us on the number above.

The renewal process

Roughly three weeks before the renewal date of your Multi Cover insurance policy, we'll send you a handy pack with all the details on how to renew your policy.

The pack will include a schedule summarising:

The cover and price of your policy
Details of the home and car(s) insured
Who can drive the car(s)
Details of any optional extras you've chosen
Schedule with details of your and any named drivers' driving history

Check this carefully as we'll base your renewal offer on this information.

- If any of these details have changed or are incorrect, it's important you call us so we can correct them and send you another renewal quote.

- Review your cover level and excesses to make sure they still meet your needs.

- If you don't renew your insurance or make other arrangements, you won't be insured.

Log in to or register for your LV= Account

Make a claim

Before you claim you might have some questions...

Read our car guide to what you can and can’t claim for

Read our home guide to what you can and can’t claim for

How the car claims process works

How the home claims process works

If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.

How to claim for your car:

Have your registration number or policy number and any documents to hand
If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
Give us as much information as you can, including if any other vehicles, people or property were involved

How to claim for your home:

Have your policy number and any documents to hand
Give us as much information about the incident as you can
Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim)

To make a claim, please call:

0330 678 5555

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.

Windscreen or glass claim:

There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!

Book an appointment

Cancel my policy

To cancel your Multi Cover insurance, give us a call: 0330 678 5111

Before the start date

You can cancel any time before your start date without charge.

In the first 14 days of your cover (cooling-off period)

You have 14 days from the start of your insurance to decide if you’re happy with the policy.
If you cancel within these 14 days, we’ll refund any money you’ve paid, minus a charge for the time you’ve been covered, even if you’ve made a claim.

After 14 days of cover:

You can still cancel your insurance but there’s a £40 cancellation fee if you cancel the whole policy.
If you haven’t claimed, you’ll get a refund minus the cost for the time you’ve been covered.
If you’ve made a claim, you won’t get a refund and if you pay monthly, you’ll need to pay the full balance of your annual premium.

Lines are open:

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm

For Text Phone first dial 18001
Calls will be recorded.

Green Card