LV= launches green heart standard across branded bodyshop network in drive to be more environmentally sustainable

  • New Green Heart Standard is designed to ensure suppliers within the LV= GI network meet the company’s CSR goals and is the first of its kind in the industry
  • By the end of 2022, all 22 LV= GI branded bodyshops are expected to be carbon neutral
  • Electric vehicles will be offered as courtesy cars to help with the increase in adoption

As part of its commitment to have a positive influence on society and be environmentally responsible, LV= General Insurance (LV= GI) is today launching a new ethical standard for its branded bodyshop repair network1 – Green Heart Standard. As the first of its kind in the car insurance industry, the Green Heart Standard has been established to ensure that suppliers within the LV= GI network meet the company’s corporate social responsibility goals and also become a ‘greener’ supplier.

As part of the new initiative, which has been in development for almost a year, LV= GI has been working in partnership with all 22 branded bodyshops around the UK to implement six new principles, aligned to the insurer’s social purpose pillars of Environment and Sustainability, Diversity and Inclusion, Wellbeing and Responsible Business. 

The six principles of the Green Heart Standard are:

- Carbon Neutral and PAS 2060 – sites will need to achieve carbon neutral status and receive a PAS 2060 certification. Developed by the British Standards Institution, this certification sets out the requirements for achieving and demonstrating carbon neutrality. 

- Electric Vehicles (EV) – LV= GI launched the UK’s first bespoke electric vehicle insurance policy two years ago, and to help increase the adoption of EVs LV= GI branded bodyshops will offer customers who drive petrol or diesel cars the opportunity to drive an EV courtesy car while their car is being repaired. LV= GI will provide financial support to their branded bodyshops who achieve PAS 2060 and the Green Heart Standard in delivering this. 

- Green Parts – the use of green and safe, traceable, recycled parts as part of an environmentally aware repair service - as long as the customer is happy - as well as paint and materials that are classified as sustainable products. LV= GI is currently running a pilot with Synetiq, the UK’s leading salvage and green parts provider, to develop this service. 

- Diversity and Equality in the workforce – the development of programmes to promote and ensure diversity and inclusion, ensuring all employees are treated equally and fairly. This could include a gender and ethnicity employee ratio, aligned diversity and inclusion training, and bespoke employee policies and processes.

- Mental Health Awareness – all sites to have structured employee policies, involve external companies for mental health support and training, the opportunity for employees to sign up to healthcare schemes and appointed mental health champions.

- Apprenticeships – A set of requirements to be in place that outlines a clear structure for apprentice training. Examples of this could be an alignment to a regulated training school or an agreed target for the ratio of employed apprentices in the sites.

LV= GI will help their branded bodyshops along the journey to achieving the Green Heart Standard, and on reaching it will receive a Green Heart Standard plaque to recognise their approval rating across the six social purpose pillars.

Michael Golding, Network Manager at LV= GI, said: “We’ve been working on creating this standard for almost a year, so it’s great to now see it launch and be shared with our branded bodyshops repair network. We know that customers increasingly want to buy products and services from companies that have a positive influence on society, and with the Green Heart Standard we want to make sure that our customers know that the sites are looking after their cars and the environment at the same time. 

“This includes access to electric vehicles as courtesy cars, green parts, as well as paint and materials that are sustainable products. It’s also incredibly important to us that our branded bodyshops are looking after their people, especially when it comes to diversity and inclusion, mental health and wellbeing and apprenticeships. 

“So far it’s been really well received and we look forward to working with our branded bodyshops to help them achieve the standard over the coming months.”

Earlier this year, ABL Redhill became the first LV= GI sole site to achieve PAS 2060, followed by AW Repair in March who became the first bodyshop group in the UK to achieve the Carbon Neutral standard. The Vella Group and Halo have also achieved this status, bringing the total number of LV= GI carbon neutral branded bodyshops to seven2.

Other groups, including Gemini and Rye Group are on course to achieve the PAS 2060 at their LV= GI branded bodyshops before the end of June 2021, with Bennetts, Apollo and Artis expected to follow later this year. By the end of 2022, all 22 branded bodyshops should be able to achieve the carbon neutral standard. 

For further information:

Simon Ansell
Media Relations Manager, General Insurance
07826 953024


1 LV= GI has 22 branded bodyshops around the UK, which are part of a wider independent network of 120 sites which service and repair thousands of cars every year.

2 Current LV= GI branded bodyshops who have achieved PAS 2060 status: 

• ABL Redhill
• AW Repair Derby
• AW Repair Denaby
• AW Repair Sherburn
• Vella Group Liverpool 
• Vella Group Deeside
• Halo Bristol