Our environmental responsibility

At LV= General Insurance, we play our part in taking care of the environment

We take our impact on the environment seriously. That's why we are taking big steps to reduce our footprint...

We're continuously reviewing and developing our environmental strategy as part of our journey to be greener... it is our colour after all!


Mandatory Streamlined Energy and Carbon Reporting (SECR)

The Company fulfils the statutory requirements for Streamlined Energy and Carbon Reporting which includes disclosure of the Company’s carbon emissions. Under the Companies Act 2006 / SECR Regulations, ‘Large’ companies’ are required to report their annual emissions in their Directors’ report.

The Company’s Streamlined Energy and Carbon Reporting statement covers the reporting period 1 January 2021 – 31 December 2021 and has been prepared in line with the requirements of the Streamlined Energy and Carbon Reporting regulations and the relevant areas of the Greenhouse Gas (‘GHG’) Protocol Corporate Accounting and Reporting Standard.

A ‘Dual Reporting’ methodology has been used to indicate emissions using UK electricity grid average emission factors (known as the ‘Location Based’ method), and also emissions using supplier specific generation emission factors (the ‘Market Based’ method).

‘Market Based’ Method

The total energy consumption for 2021 was 7,558,823.81 kWh (2020: 6,502,491.91 kWh) equating to 1,064.100 tCO₂e (2020: 715.322 tCO2e)

Carbon intensity: Emissions of tCO2e / Full-Time Equivalent during 2021 was 0.257 tCO₂e (2020: 0.17 tCO2e)

Qualifying information on the above data:

  • This statement has been prepared in line with the requirements of the Streamlined Energy and Carbon Reporting regulations and the relevant areas of the Greenhouse Gas (‘GHG’) Protocol Corporate Accounting and Reporting Standard.
  • This is the Company’s second year of Streamlined Energy and Carbon Reporting and as such 01/01/2020 - 31/12/2020 data has been recorded.
  • tCO2e is the tonnage of equivalent carbon emissions generated by the various greenhouse gasses (carbon dioxide, methane, nitrous oxide etc.) each of which has a ‘Global Warming Potential’ factor that is included in the above emission figure.
  • An operational control approach has been applied to consolidate the above data.
  • Total Full-Time Equivalent for use as the Metric are 4135.
  1. As per GHG Protocol Scope 2, a dual method has been applied - ‘location based’ & ‘market based’. This method of emission calculation for electricity uses both the UK Government Grid Average Emissions Conversion Factors (dated 2021) and supplier specific conversion factors relevant to the generation.
  2. Carbon intensity includes all Scope emissions in the calculation.

Carbon credit investment

LV=GI is Carbon Neutral in the majority of our operational emissions. These savings in emissions are independently measured and certified once a year.

Carbon neutral is achieved by investing* in projects that offset its operational emissions. This includes Wildlife Works Carbon LLC (WWC) who are the world’s leading developer of Reducing Emissions from Deforestation and Forest Degradation (REDD) projects. This investment supports forest protection in Kenya and the Democratic Republic of Congo (DRC). 

The Kenyan Kasigau Corridor REDD project aims to offset one million tons of carbon emissions per year, while the DRC REDD+ project achieves an average of 5.7 million tons of carbon reductions per year. 

We also contribute to carbon offsetting through Rimba Raya. This is a REDD project in Borneo, Indonesia. By helping to prevent the deforestation of nearly 65,000 hectares of peat swamp forest, the world’s largest project of its kind aims to avoid more than 130 million tons of carbon emissions. 

Find out more by visiting Wildlife Works. 

*As part of the Allianz Group

Here are just some of the ways we look after the environment at LV= General Insurance

Renewable electricity

We're committed to sourcing 100 percent renewable power across all of our UK sites by 2023. This will be achieved by working together with all of our sites that are landlord owned, and various energy suppliers to make sure that the electricity coming into all of our operational locations is from a renewable source.

Paper suppliers and paper reduction 

The nature of our business often means we need to send out formal communication or documentation to our customers in paper form. Our efforts to reduce paper consumption are underpinned by the increasing shift towards digital communication as well as reducing all paper use in our offices.

Paper suppliers and paper reduction 

Water is a shared resource and minimising our water consumption is a key principle commitment under the Group Environmental Guidelines. We aim to minimise the waste we generate and to re-use or recycle materials wherever possible. We recognise that re-using or recycling materials should be our last resort if reduction is not possible.

Greenheart Standard

In April 2021 we launched the Green Heart standard across our branded body shop network as part of our Social Impact strategy. We're working in partnership with all 24 branded body shops around the UK to implement six new principles. These are carbon neutrality and PAS2060, EV courtesy cars, Green Parts, Diversity & Equality in the workforce, Mental Health awareness, and apprenticeships. Find out more about our Green Heart Standard. 


Influencing demand decisions to promote sustainable solutions

As awareness and influence of Environmental, Social & Governance (ESG) requirements increasingly impacts our business decisions, we're working to integrate best practice ESG criteria and requirements into supplier selection, development and ordering processes across LV=GI. Find out more about being a responsible business. 

Electric Vehicle Insurance (EV)

It's no secret that electric cars are here to stay, with manufacturers making more affordable models and UK infrastructure getting better with each passing year. With many people choosing to make the switch to plug-in power, we're here to offer comprehensive car insurance for fully electric vehicles.

That's good news for the environment, and good news for future generations too. Find out more about our electric car insurance.


In order to comply with the Energy Saving Opportunity Scheme (ESOS), which we’ve been signed up to since 2014, we implemented more energy saving initiatives across our offices. One of these is the installation of new building management systems to decrease our energy usage. The new heating and cooling management system is more accurate and sophisticated, meaning we're more energy efficient. 

We use 'Nightwatchman' which is a power management tool that automatically turns off computers and printers when they're not in use.

We're proud to have won the Environmental Trailblazer Award at the Bodyshop Magazine Bodyshop Awards 2022.

This really goes to show how our Green Heart Standard is driving real change across our industry.

This award recognises repair sector companies who drive sustainable eco-friendly best practice, initiate dialogue and inspire others to do more for the environment.