At LV= General Insurance we care about being a responsible business

Customer Satisfaction

We believe our customer satisfaction is something to be proud of...

Sometimes things go wrong, and if they do we aim to put things right. This is why we investigate our complaints as quickly as possible and make sure our customers receive a fair outcome. The number of appeals upheld in our favour by the Financial Ombudsman Service (FOS) reflects this. 

Complaints summary 2019

  Complaints received 2019  Referred to FOS 2019  Outcome in LV='s favour 2019
General Insurance 9,091 595  76%