Insurance FAQs

How do I change the payment date or bank details for my pet insurance payments?

If you purchased your policy before 26th May 2022: 

To make a change or discuss your payment call us on 0800 756 8563.

Lines open:
Mon to Fri 8am - 8pm 
Sat 9am - 2pm
Bank holidays 10am- 4pm

Calls will be recorded
For Text Phone first dial 1800

If you purchased your policy after 26th May 2022, visit your support page.