How do I guides

From spotting scams to claiming compensation, we’ve got some helpful ‘how to’ guides for you…

We’ve pulled together some helpful guides to help you navigate through any bumps in the road

Poorly pet?

Here's what to be aware of if your pet needs treatment and how you can help speed up the claim process.

Lost your car keys? Here's what you need to do...

Losing your car keys can be frustrating especially as the weather gets colder. Find out how to get replacement keys and protect yourself in the future.

What to do if you lose your car keys

Cracked windscreen?

The good news is making a windscreen or glass claim online is easy. Our recommended provider will get it sorted – there’s no need to contact us at all.

How to make a windscreen claim

Dealing with leaks

Who can you call and what can you do if something at home springs a leak? How can your insurer help?

What to do if there’s a leak in your home

Insurance fraud

How you can make sure you don’t unintentionally commit insurance fraud.

Avoiding insurance fraud

Holiday scams

They can happen anytime, anywhere – at home or abroad. Protect yourself from common scams with our travel safety tips.

How to avoid tourist scams

Here’s what to do if your car breaks down

Step 1
If you break down, the first thing you need to do is pull over into the hard shoulder if you’re on a motorway, or as far left and away from the road as possible (as long it’s safe to do so).

Switch on your hazard lights and, if it’s dark, keep your sidelights on as well.
Step 2
If you can leave your car safely, make sure you use the passenger door to keep back from the road and any moving traffic.

Stay on the verge or on the other side of a barrier if there is one. Keep a clear view of the on-coming traffic and never stand in front of your vehicle.
Step 3
Sometimes you can’t get your vehicle clear of the road. In this case, only leave your vehicle if it’s safe to. If you can’t safely exit the vehicle keep your seatbelt and hazard lights on at all times.
Step 4
Once you’re in a safe place, make a note of your location and the surrounding areas and call our 24-hour breakdown line on 0800 929 111 or 01484 435 806. For Text Phone first dial 18001. Calls will be recorded.

You may want to consider downloading the what3words app, so that if you do breakdown, you can use it to give us your precise location.

Read our handy guide for more information on what to do if you breakdown

If you break down, the first thing you need to do is pull over into the hard shoulder if you’re on a motorway, or as far left and away from the road as possible (as long it’s safe to do so).
Switch on your hazard lights and, if it’s dark, keep your sidelights on as well.